How to deal effectively and productively with angry complaints

HME advocates target efforts in 2012 compressed Congress

Many providers are due for accreditation renewal

Simple instructions increase compliance, decrease confusion

Success lies in communicating expectations, providing feedback

Diversified, Daring, Dedicated

CMS vs Cramton

HME providers seek efficiency, savings

Providers must assess products, prices and varying needs

Conference shaping up for Las Vegas venue April 10-12