BOULDER, Colorado (December 2, 2022)—Quality Biomedical, a biomedical equipment management service provider to the post-acute and home medical equipment (HME) markets, has released a new technology to help HME and clinical providers solve one of the biggest problems related to respiratory equipment service.
“Customers often commented about the time required to generate RMAs, and their ability to accurately track the equipment they sent for service and received back after service” said Jim Worrell, chief commercial officer of Quality Biomedical. “We listened to those concerns and developed a comprehensive solution called “QTag” to solve this industry-wide problem.
QTags are a QR code label developed by Quality Biomedical that is tightly integrated to the company’s industry-first equipment management platform, called QConnect. An online app downloaded from the Apple App Store turns a smartphone into a scanner for QConnect. Using this app called “QConnect Mobile” a customer simply applies a QTag to the equipment needing service, then scans the QTag. This generates a request for a pick-up, assigns a unique identification to the equipment, and advises the customer of the next pick-up date.
The Quality Biomedical driver who picks up the equipment then scans the same QTag and produces an electronic receipt for the units picked up. The entire transaction between the customer and the driver is completed in a few seconds and establishes a very secure record of the pickup for both parties.
In the next few weeks a similar solution will be implemented for deliveries as well, establishing the industry’s first ultra-secure chain of custody for all equipment sent to and received from Quality Biomedical’s eight service centers
“Our goal was to make the entire process of RMA generation and equipment tracking drop-dead simple and secure” said Will Ross, chief operating officer of Quality Biomedical. “Our QTag solution saves our customers hours of administrative time and enhances the overall accuracy of the chain-of-custody. We feel this is a real game-changer in our industry, that addresses loss of equipment which is one of the industry’s biggest problems.”