It's the classic good news-bad news situation for home medical
equipment providers: Salaries seem to be holding steady — but
that's for employees who have kept their jobs.
Over the past 12 months, nearly one in three HME providers (31
percent) participating in HomeCare's Salary & Benefits
Survey have had layoffs.
That stat and others across the survey show without a doubt that
the industry's tumultuous conditions, worsened by the nation's
sputtering economy, have extracted a heavy toll.
Take employee benefits, for example. Fifty-seven percent of
providers reported they had made changes to their company's health
care plans in the past year: 35 percent changed/modified plans to
save the company costs, 16 percent have done so to save employees
costs and 27 percent have increased employee premiums.
In a second telling example, 84 percent of providers in the
magazine's 2008 survey gave employees raises averaging 5 percent.
This year, the average raise was also 5 percent, but only 53
percent of providers handed them out.
| Over the past 12 months for providers in HomeCare's survey group |
|
|---|---|
| 31% | have laid off employees |
| 38% | have frozen salaries |
| 33% | have left positions vacant |
| 57% | have made changes to health benefits |
| 14% | have reduced employees' work hours |
| 53% | gave raises vs. 84% in 2008 |
| 29% | have dropped bonuses |
| 26% | have reduced commissions |
Thirty-eight percent of providers in the 2009 survey group have
frozen salaries, another 13 percent have reduced them and 14
percent have reduced the hours of some employees. Thirty-three
percent have left an open position vacant. Twenty-nine percent have
dropped bonuses for some (16 percent) or all (13 per-cent)
employees. Twenty-six percent have reduced commissions.
The reasons for all this are exactly what you might expect.
Here's a representative sample of answers providers gave when we
asked why they had laid off staff, cut back hours and/or reduced
salaries or commissions:
"Because Medicare allowables have been so cut and coverage items
have been deleted. Also, the new regulations for oxygen are killing
us."
"Because we are down 20 percent-plus on the year. The money has
to come from somewhere."
"Faced with the competitive bid, we closed two branches and
reduced staff. We also cut back hours in the warehouse and
delivery."
"Shrinking profit margin and increased expenses, which include
accreditation and increased length of time of collectibles."
"Due to the oxygen cut in January, we are unable to increase
sales as fast as we are losing O2 revenue."
"The volume of work has remained the same although reimbursement
has been reduced significantly. There is no money to pay these
people."
On the flip side of the survey, however, the news isn't all bad.
Forty-eight percent of participating companies added staff in the
past year, with most of those positions (46 percent) in sales.
Almost a third (37 percent) created new job functions, and 46
percent have hired to fill open positions. A smaller percentage has
added benefits (11 percent) and bonuses for some (5 percent) or all
(3 percent) employees.
Moving to 2010, providers also remain somewhat optimistic. Only
15 percent said they anticipate layoffs next year. If conditions
don't improve, however, half (49 percent) said they are prepared to
take further action concerning staffing or salaries. With any more
cuts to oxygen or power wheelchairs, 44 percent said they would
reduce or freeze salaries, 40 percent will lay off staff and 37
percent will reduce benefits.
For many, a lot hinges on the outcome of competitive bidding,
they said.
"We can't plan ahead," wrote one frustrated provider. "It's a
problem … Health care reform can increase business, but
competitive bidding can put me out of business."
Another summed it up this way: "The question is not 'will we
hire' in 2010. The question is 'will we remain in business.'"
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Survey Fast Stats
About Salaries & Bonuses
The average salary increase given by responding companies was 5
percent.
Of surveyed companies, 53 percent said at least some employees
received a raise in the past 12 months.
Salary increases are most frequently linked to merit/performance
(72 percent).
Forty-two percent of respondents pay their sales staff on a
salary + commission basis, while 46 percent pay straight
salary.
Thirty-eight percent indicate they have frozen salaries in the
past 12 months and 13 percent have reduced salaries in the past 12
months.
Less than half of responding companies (47 percent) pay bonuses
to all employees.
About Benefits
Fifty-three percent of respondents have changed benefits in some
way in the past year. Twenty-seven percent have modified benefits,
19 percent have reduced benefits and 11 percent have added
benefits.
Fifty-seven percent have made changes to health care plans: 35
percent have changed/modified plans to save the company costs, 16
percent have done so to save employees costs and 27 percent have
increased employee premiums.
About Staffing
Nearly one in three respondents (31 percent) had layoffs in the
past 12 months at an average 13 percent of staff. Primarily
full-time (99 percent), but also part-time employees (29 percent)
were laid off. Fourteen percent have reduced the hours of some
employees.
Positions most likely to have been laid off include
administrative/clerical (50 percent), delivery (40 percent),
billing/collections (40 percent) and sales (28 percent).
In the past year, 46 percent of respondents have hired to fill
open positions, while 33 percent have left an open position
vacant.
If conditions don't improve, 49 percent of respondents plan to
take action concerning staffing or salaries.
For each staffing category, the majority indicate staffing
levels wll remain the same in 2010. Only 15 percent of respondents
anticipate layoffs in 2010 at an average 12 percent of staff.
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Benefits & Bonuses
How have your benefits changed in the past 12 months?
| We have added benefits | 11.4% |
| We have modified existing benefits | 27.0% |
| We have reduced benefits | 19.2% |
| We have not changed our benefits | 45.2% |
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Benefits & Bonuses
If you offer medical insurance, over the past 12 months, have
you:
| Increased employee premiums | 27.4% |
| Changed/modified plans to save company costs | 35.2% |
| Changed/modified plans to save employee costs | 15.7% |
| Have not made any changes in the past 12 months |
30.2% |
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Benefits & Bonuses
How has your bonus offering changed in the past 12 months?
| Maintained bonuses previously offered | 40.2% |
| Have added bonuses for all employees | 3.2% |
| Have added bonuses for some employees | 5.0% |
| Have dropped bonuses for some employees | 16.4% |
| Have dropped bonuses for all employees | 12.8% |
| Do not pay bonuses | 23.5% |
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Benefits & Bonuses
What determines employee bonuses?
| Revenue goals | 63.8% |
| Performance goals | 59.6% |
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Benefits & Bonuses
Do you pay bonuses to:
| All staff | 46.5% |
| Sales personnel | 31.5% |
| Managers | 28.2% |
| Billing/Collections personnel | 17.8% |
| CSRs/Clerical personnel | 8.9% |
| Clinicians | 6.6% |
| Delivery personnel | 6.6% |
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Benefits & Bonuses
Common Employee Benefits
HME companies in this year's survey group spend an average 13%
of salary on employee benefits, and an average 34% of revenue on
salaries, commissions and bonuses for employees.
| Vacation | 86.5% |
| Holidays, including floater(s) | 77.9% |
| Medical insurance | 75.8% |
| Sick leave | 67.6% |
| Cell phone | 65.1% |
| Bonuses | 54.1% |
| 401 (k) plan | 50.5% |
| Personal time | 49.5% |
| Dental insurance | 47.0% |
| Trade show/convention/seminar expenses | 44.8% |
| Life insurance | 44.1% |
| Auto or auto allowance | 37.4% |
| Flexible work schedule | 35.6% |
| Vision insurance | 26.7% |
| Long-term disability plan | 26.3% |
| Short-term disability plan | 25.6% |
| Association memberships | 23.5% |
| Blackberry/PDA | 21.7% |
| Tuition reimbursement plan | 21.0% |
| Profit-sharing plan | 11.4% |
| Pension plan | 9.3% |
| Stock purchase plan/stock options | 3.2% |
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Raises & Reductions
Over the past 12 months, has your company:
| Given raises to any employee(s) | 53.0% |
| Frozen salaries | 38.1% |
| Reduced the salary of any employee(s) | 12.8% |
For companies giving raises:
- 5% was the average raise.
- On average, 68% of employees received raises.
For companies that reduced salaries:
- 15% was the average reduction.
- On average, 35% of employees received pay cuts.
- 22% reported pay cuts for all employees.
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Raises & Reductions
Have you laid off staff in the past 12 months?
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For companies reporting layoffs:
- 13% of staff was the average layoff.
- 99% reported layoffs of full-time employees.
- 29% reported layoffs of part-time employees.
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Employees
Have you added staff in the past 12 months?
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2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Employees
If you have added staff, in what positions?
| Sales | 45.9% |
| Billing/Collections | 31.9% |
| Delivery | 30.4% |
| Administrative/Clerical | 26.7% |
| Clinicians/Therapists | 26.7% |
| CSRs | 20.0% |
| Managers | 16.3% |
| Warehouse | 13.3% |
| Service/Repair | 10.4% |
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Employees
Which of these licensed/credentialed positions do you
employ?
| Nurse (RN/LPN) | 27.0% |
| Pharmacist/Pharmacy technician (RPH) | 18.9% |
| Physical/Occupational therapist (PT, OT) | 8.2% |
| Respiratory therapist (RT, CRRT, RCP) | 56.9% |
| Rehab specialist (ATP/ATS) | 17.4% |
| None of these | 19.2% |
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Employees
Which of these positions do you employ?
| Compliance officer | 49.8% |
| Dispatcher | 17.1% |
| Information technology specialist | 25.6% |
| Service/Repair personnel | 56.2% |
| None of these | 21.7% |
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Employees
How many employees do you have?
| Annual Revenue | Average Number of Employees |
|---|---|
| Under $1 million | 6 |
| $1 million to $3.5 million | 26 |
| More than $3.5 million | 56 |
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Employees
If employees have left in the past year, have you:
| Hired to fill the open position | 46.3% |
| Left the position vacant | 32.7% |
| No employees have left in the past year | 23.8% |
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Employees
If you have laid off staff, in what positions?
| Administrative/Clerical | 50.0% |
| Billing/Collections | 39.5% |
| Delivery | 39.5% |
| Sales | 27.9% |
| CSRs | 22.1% |
| Warehouse | 22.1% |
| Managers | 29.1% |
| Service/Repair | 20.9% |
| Clinicians/Therapists | 17.4% |
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Employees
Do you link salary increases to:
| Merit/Performance | 71.5% |
| Years of service | 35.2% |
| Profit | 26.3% |
| Sales | 23.1% |
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Annual & Hourly Salaries
Average annual salaries by job title*
| Job Title | 2009 | 2008 | ||
|---|---|---|---|---|
| Median ($) | Mean ($) | Median ($) | Mean ($) | |
| Accounts receivable manager | 45,000 | 47,907 | 42,000 | 44,179 |
| Billing clerk | 30,000 | 30,158 | 28,150 | 29,115 |
| Bookkeeper/Asst. controller | 35,000 | 45,788 | 40,000 | 36,578 |
| CEO/President | 120,000 | 129,482 | 80,000 | 82,253 |
| Clerical/Administrative support | 25,000 | 26,437 | 25,000 | 24,430 |
| Compliance officer | 50,000 | 56,233 | 50,000 | 51,635 |
| Controller/VP finance | 80,000 | 98,742 | 61,500 | 61,713 |
| Customer service rep | 30,000 | 28,208 | 30,000 | 29,463 |
| Customer Svc. Mgr./Supervisor | 42,000 | 41,160 | 41,000 | 40,952 |
| Delivery technician | 30,000 | 29,368 | 25,250 | 26,954 |
| Information technology** | 54,000 | 53,000 | 55,000 | 54,761 |
| Nurse (RN/LPN) | 52,500 | 51,073 | 45,000 | 48,688 |
| Operations manager | 40,000 | 47,275 | 49,500 | 48,773 |
| Outside sales/Marketing rep | 50,000 | 50,121 | 50,000 | 49,606 |
| Rehab technician** | 50,000 | 54,183 | N/A | N/A |
| Respiratory therapist | 45,000 | 47,284 | 49,000 | 48,705 |
| Sales manager/VP sales | 70,000 | 76,226 | 60,000 | 65,150 |
| Service/Repair personnel | 30,000 | 32,626 | 31,250 | 30,308 |
| Store/Branch manager | 49,000 | 51,548 | 50,000 | 51,143 |
| Warehouse manager | 41,000 | 41,359 | 40,000 | 39,324 |
*The mean, or average,
figures presented refer to the statistical mean, which is defined
as "the value obtained by adding all the numeric answers given for
a particular question and then dividing by the total number of
respondents answering the question." The median is defined as the
value that is exactly in the middle of all answers, or the point
where half of the responses lie above and half of the responses lie
below the value.
**Use these figures with
caution, as fewer than 30 companies reported salaries for
dispatchers, IT personnel and rehab technicians.
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Annual & Hourly Salaries
Average hourly wage by job title*
| Job Title | 2009 | 2008 | ||
|---|---|---|---|---|
| Median ($) | Mean ($) | Median ($) | Mean ($) | |
| Accounts receivable manager | 16.50 | 17.18 | 16.50 | 16.55 |
| Billing clerk | 14.00 | 14.01 | 13.60 | 13.71 |
| Bookkeeper/Asst. controller | 16.00 | 17.83 | 14.00 | 13.75 |
| Clerical/Administrative support | 12.00 | 13.25 | 11.00 | 12.17 |
| Customer service rep | 12.60 | 13.24 | 13.00 | 13.43 |
| Customer Svc. Mgr./Supervisor | 17.00 | 16.18 | 16.00 | 16.41 |
| Delivery technician | 13.00 | 13.22 | 13.00 | 13.01 |
| Dispatcher** | 13.00 | 13.84 | 13.64 | 13.31 |
| Nurse (RN/LPN) | 20.50 | 25.53 | 24.00 | 25.47 |
| Operations manager | 16.00 | 16.39 | 16.00 | 16.53 |
| Respiratory therapist | 22.00 | 23.16 | 22.00 | 22.40 |
| Service/Repair personnel | 14.00 | 13.54 | 14.00 | 13.48 |
| Store/Branch manager | 18.00 | 19.08 | 19.50 | 21.39 |
| Warehouse manager | 16.00 | 15.74 | 13.75 | 14.85 |
*The mean, or average,
figures presented refer to the statistical mean, which is defined
as "the value obtained by adding all the numeric answers given for
a particular question and then dividing by the total number of
respondents answering the question." The median is defined as the
value that is exactly in the middle of all answers, or the point
where half of the responses lie above and half of the responses lie
below the value.
**Use these figures with
caution, as fewer than 30 companies reported salaries for
dispatchers, IT personnel and rehab technicians.
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
About 2010
Do you anticipate layoffs in 2010?
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Providers who think they will lay off employees next year
anticipate laying off an average of 12% of staff.
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
About 2010
How will your staffing change in 2010?
| Increase | Decrease | No Change | |
|---|---|---|---|
| Billing/Collections | 24.6% | 7.5% | 59.8% |
| Clinicians/Therapists | 16.7% | 5.3% | 64.1% |
| CSRs/Intake | 21.7% | 6.0% | 60.9% |
| Delivery Personnel | 27.0% | 6.8% | 55.9% |
| Outside Sales | 27.8% | 6.0% | 55.9% |
| Service/Repair staff | 11.4% | 3.9% | 72.6% |
| Warehouse | 8.9% | 4.6% | 72.2% |
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
About 2010
When economic/industry conditions improve, will you:
| Refill all positions that have been eliminated |
5.3% |
| Refill only some of the positions that have been eliminated |
8.5% |
| We have "right-sized" our company and plan to keep it that way |
23.5% |
| We need to see what the outcome of competitive bidding (or other reimbursement cuts) will be before making staffing decisions |
43.8% |
| Unsure | 16.1% |
| No Answer | 2.8% |
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
About This Survey
Data for HomeCare's Salary & Benefits Survey were
collected July 16 through Aug. 20, 2009. Of 281 qualified
responses, 83 percent are from home medical equipment providers
with other respondents from pharmacies/chain drug stores with HME,
home health agencies with HME or other specialty segments. Just
over half of the respondents (52 percent) operate one location,
while 30 percent operate between two and four locations and 16
percent have five or more locations.
Forty-one percent of the companies participating in this year's
survey operate primarily in DME MAC Jurisdiction C, with 19 percent
operating in Jurisdiction D, 18 percent in Jurisdiction B and 14
percent in Jurisdiction A. Six percent of participating companies
report nationwide operations. While 27 percent of respondents
indicate annual revenues under $1 million, 13 percent have revenues
of $10 million or more.
Figures presented are national means and medians across
companies of all sizes. Not all respondents answered every
question, and some totals may add to more than 100 percent due to
multiple responses.
Survey methodology conforms to accepted marketing research
methods, practices and procedures.
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
Recent Salary & Benefits Surveys
- 2008 HME Salary
Survey - 2006 HME Salary
Survey - 2004 HME Salary
Survey - 2003 HME Salary
Survey - 2002 HME Salary
Survey - 2001 HME Salary
Survey - 2000 HME Salary
Survey
2009 Salary & Benefits Survey Questions
Benefits & Bonuses
- How have your benefits changed in the
past 12 months? - If you offer medical insurance, over the
past 12 months, have you: - How has your bonus offering changed in
the past 12 months? - What determines employee
bonuses? - Do you pay bonuses to:
- Common Employee Benefits
Raises & Reductions
Employees
- Have you added staff in the past 12
months? - If you have added staff, in what
positions? - Which of these licensed/credentialed
positions do you employ? - Which of these positions do you
employ? - How many employees do you have?
- If employees have left in the past year,
have you: - If you have laid off staff, in what
positions? - Do you link salary increases
to:
Annual & Hourly Salaries
About 2010
- Do you anticipate layoffs in
2010? - How will your staffing change in
2010? - When economic/industry conditions
improve, will you:
Other Information
