Growing your home medical equipment (HME) business involves navigating several challenges and taking advantage of new opportunities in the HME and health care industry. In this conversation, we'll discuss how to effectively address these factors:
- The "new normal" in the health care industry
- Reimbursement trends affecting the bottom line
- Comparing the true quality, cost effectiveness and reliability of in-office versus remote staffing models
- Managing employees more efficiently and affordably
- Overcoming staffing headaches and the solutions (i.e., staff burn-out, unreliable hiring, redundancy, etc.)
- How remote work is changing and improving the business model
SPEAKERS
Founder & CEO
Tactical Back Office
As an entrepreneurial visionary, Todd has a keen ability to identify underdeveloped opportunities in the health care and home medical equipment (HME) industry. As a pragmatic leader, he's known for building and nurturing high-caliber teams to drive organizational success. Todd's strategic focus on customer-centric growth has spurred the expansion of every venture he has built, particularly through his acute attention to industry trends, needs and customer engagement.
With a rich history of working with several top-tier healthcare organizations, Todd brings a wealth of industry-specific knowledge and a proven track record of applying innovative solutions to complex challenges. He thrives on interaction with customers and staff, channeling his energy into delivering measurable results for all stakeholders, ensuring that every strategy is not just visionary, but grounded and practical.
Director of Sales
Tactical Back Office
A customer-first sales professional with over 20 years of experience in the DME industry, Corey Smith brings deep industry insight and a proven track record in delivering tailored solutions that drive operational efficiency. Currently serving as the Client Sales Executive for Tactical Back Office, he oversees operations across the U.S. and Canada, helping healthcare businesses stay fully staffed with highly trained, remote professionals.
Through a streamlined approach, where clients define the roles and Tactical Back Office prepares and facilitates interviews, Corey ensures seamless integration of remote staff who are dedicated to meeting client KPIs. On average, this model yields over 60% savings in labor costs compared to local hiring.
Before joining Tactical Back Office, he led sales and implementation for a medical software manufacturer, managing large-scale SaaS solutions. With expertise across the entire sales cycle, from lead generation to post-sale support, Corey is known for strategic thinking, market insight, and the ability to align technology with business outcomes. A self-driven leader and motivator, he thrives on turning complexity into clarity and helping clients unlock growth.
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