WASHINGTON, D.C. (October 29, 2021)—The Centers for Medicare & Medicaid Services (CMS) has submitted a proposal to conduct a mode experiment to test the effects of a web-based mode on response rates and scores, to the Office of Management and Budget.
The CMS proposal, an information collection request titled The Home Health Care CAHPS Survey (HHCAHPS) Mode Experiment, would be an addition to the three currently approved modes – mail, telephone and mail combined.
