News flash: Customer satisfaction is not the key measure of success you should be looking for. It just isn't enough. The problem with looking only at

Any business, not just those in home medical equipment, comes to recognize sooner or later that there's no substitute for skilled, motivated employees.

Prior to the early 1980s (which is not ancient history because none of us are ancient), hospitals tried to manage length of stay up. This increased both

I am writing this column just prior to Medtrade, a time during which we are spending considerable resources to convince CMS to suspend the Oct. 1, implementation

Average Medicare DSO (Days Sales Outstanding) By Product Category DME (E0260, K0001, E0143, etc.) 60 Respiratory (E1390, J7619, E7619, etc.) 47 Rehab

Washington CMS plans to cut payments for compounded inhalation drugs in an effort to discourage pharmacies from compounding. The agency's plans were disclosed

HomeCare's HomeCaring Awards are given to recognize service and commitment to the home medical equipment community. For 2006, the magazine has recognized

As the 109th Congress winds down, the final weeks and months of 2006 demand close attention. One immediate threat relates to the CMS 2007 physician fee

Waterloo, Iowa Last Chance for Patient Choice said it is continuing plans to challenge the legality of the DME competitive bidding portions of the Medicare

Alexandria, Va. The American Association for Homecare said recommendations in the Office of Inspector General report on oxygen will put oxygen patients