NASHVILLE, Tenn. (August 18, 2022)—National Seating & Mobility (NSM), aprovider of comprehensive mobility solutions, has formed the NSM Consumer Insights Council to provide valuable insight about the trends, priorities and drivers affecting the complex rehab technology client experience. The council’s input fuels the strategic direction at NSM, supporting best-in-class client service and satisfaction.
“Client experience is the heart of our business. Delivering a best-in-class client experience is as important as delivering a safe and quality mobility product or solution,” said Bill Mixon, NSM CEO. “The mobility journey is not only unique to each person we serve, but it is also always evolving. The input from this council helps us to adapt to meet the needs and expectations of our clients.”
This NSM Consumer Insights Council is comprised of NSM clients and caregivers with personal experience in navigating the CRT industry, unique knowledge and a passion for the future of mobility solutions. Council members agree to participate in quarterly virtual meetings focused on roundtable discussions on prioritized topics.
NSM Consumer Insights Council participants include:
• Calvan Ferguson
• Will Fargas
• Lindsay Tuman
• Savannah Moore
• Martha Siravo
• Sandy Stuman and Lori Stuman
• Chris Ermolik
• Samantha Good
• Jason Price
• Kaity Ellis
• Jennifer Harrison
NSM launched the NSM Consumer Insights Council to better understand client needs and prioritize those needs to guide client experience excellence. The company will utilize information garnered from the council to better understand client perspectives and needs as well as create strategic responses that align with and support these findings.
“At NSM, we are passionate about driving innovation in the CRT/mobility solutions industry,” Mixon said. “The individuals who comprise the NSM Consumer Insights Council share that passion and will provide valuable, insightful input that helps us understand and prioritize our clients’ needs and help us create an excellent client experience.”
Visit nsm-seating.com for more information.
