TAMPA, Florida—ProCare, a privately held transportation and language services provider in the workers’ compensation industry, launched its new durable medical equipment (DME) service line. The line aims to deliver enhanced choice, real-time visibility and advanced benchmarking—driving savings and improved program control for clients.
Designed for Efficiency & Better Outcomes
Recognized in the workers’ compensation space, ProCare developed its DME program to address common industry challenges, including billing complexity, communication gaps, adherence issues and rising costs. For more than a year, ProCare worked side-by-side with industry leaders, DME specialists and end users, targeting the biggest pain points: shifting billing and compliance requirements, communication breakdowns, adherence challenges, operational friction and escalating spend.
“Healthcare is evolving, and injured workers expect simpler, faster and more connected experiences,” said Cortland Reilly, CEO at ProCare, Inc. “Our technology-driven approach to DME removes barriers and ensures injured workers receive the equipment they need—when they need it—without unnecessary complexity.”
As a result of this research, ProCare developed a comprehensive DME program engineered for speed, accuracy and coordination. ProCare said its DME program delivers a fully integrated, end-to-end solution that supports the entire lifecycle of equipment needs—from initial prescription and sourcing to delivery, monitoring, replenishment and ongoing utilization management.
The program features include:
- Automated notifications to keep stakeholders aligned
- Prescription clarification and verification to reduce delays
- Real-time order, shipment and delivery tracking
- Optimized, competitive pricing with transparent savings reporting
- Customizable reporting and benchmarking
- Formulary controls that reduce waste and manage recurring supplies
At the core of the program is ProCare’s proprietary catalog, featuring more than 15,000 commonly used, cost-effective medical items for workers’ compensation claims that streamlines ordering, standardizes billing codes and ensures consistent access to products at the lowest net cost. Each item is fully detailed with internal identifiers, HCPCS codes, quantities, shipping instructions and formulary designations.
To keep performance high across the network, ProCare’s four-point provider ranking algorithm scores providers daily on quality, network status, utilization and cost—then routes orders to top-performing partners to drive better service and lower total program spend.
ProCare’s role extends beyond fulfillment. Integrating ongoing utilization oversight and clinical alignment to identify opportunities for equipment optimization, appropriate substitutions and timely discontinuation when medically appropriate, this data-driven approach aims to enhance patient outcomes while reducing unnecessary spend and minimizing administrative burden for clients.