BRENTWOOD, Tennessee—IntellaTriage, a provider of after-hours nursefirst triage services for hospice and home health, named Tony Schulte as chief operating officer in July. Schulte will oversee all departments on the operations team at IntellaTriage including quality assurance, training and education, workforce management and a team of hospice and home health Triage Nurses nationwide, with more than 250 nurses and growing.
Schulte joins IntellaTriage from his most recent role as vice president of care center operations at VRI, a remote patient monitoring provider based in Ohio, where he led a call center and customer support operation for more than 250 employees. Additionally, Tony led VRI through a successful exit and integration into ModivCare, a large Georgia-based social services and health care corporation. In Schulte’s new position, he will play a role in overseeing IntellaTriage’s day-to-day operations to ensure overall success by delivering the best patient and nurse experience 24 hours per day. The ongoing goal of Schulte’s team is to improve after-hours patient experience, increase field nurse satisfaction and retention, and help clients grow and scale while maintaining fiscal responsibility.
"Joining IntellaTriage at this stage in its growth is an incredible opportunity to use the expertise I’ve gained through my experience managing large clinical call centers to support this amazing team as they achieve their mission to improve patients’ and nurses’ lives,” Schulte said. "The company has already come so far in such a short time. I’m excited to be able to jump in and make a great operation even better."
"Adding Tony to the team as COO is the next logical step in the IntellaTriage journey," said Daniel Reese, CEO of IntellaTriage. "Tony brings the perfect experience to improve the overall support of our nurses while continuing to grow our client base and provide exceptional care. We have experienced substantial growth over the past four years, which only reaffirms that our service is much needed in the post-acute industry. Our goal is to improve the lives of nurses in the field and patients at home, and we are continually updating and perfecting our processes to ensure our nurses can provide the best possible triage care for those who rely on us. I am excited to have Tony on the team to drive us forward.”
IntellaTriage was founded in 2008 to address a significant unmet need in hospice and home health by delivering nurse-first triage solutions. IntellaTriage uses a tailored approach for each client, offering providers and caregivers a direct line to trained nurses who operate above and beyond the traditional non-clinical answering service. For instance, IntellaTriage nurses can handle up to 80% of hospice caller needs, such as medication refills, symptom management guidance and more. IntellaTriage was recently named to the Inc. 5000 Fastest-Growing Companies List, racking in the top 5% and sixth in Tennessee