NEW YORK—TwelveStone Health Partners, a provider of chronic care medication services, announced a partnership with Tennr, the health care technology company that automates patient processing for referral-based care.
For nearly nine years, TwelveStone has worked to improve access and outcomes for patients across the Southeastern United States. Now, in partnership with Tennr, TwelveStone is streamlining referral processing to ensure every referral is addressed, patients are scheduled faster and no one falls through the cracks.
"At TwelveStone we are dedicated to delivering quality care around the needs of our patients, including leveraging advanced technology to expand access," said Shane Reeves, CEO of TwelveStone Health Partners. "We are constantly looking for ways to strengthen communication with both patients and referring providers. Tennr was a natural fit—helping us eliminate delays in the referral process to ensure patients are seen faster, on their terms."
"From our first meeting with TwelveStone, it was clear this team has a day-zero mindset, even though they've been in business for nearly a decade," said Trey Holterman, co-founder and CEO of Tennr. "They choose to better the patient in everything they do and we're excited that they see Tennr as a tool to further impact the patient experience. It's clear the details matter for TwelveStone, and it's been a privilege to work with a team that is as maniacal about the details as we are."
Through this partnership, Tennr said it will support automating various parts of the TwelveStone operations including fax management, referral intake and data entry, eligibility and benefits investigations and the qualification of patients against complex payer criteria.
"Partnering with Tennr is a big step forward for TwelveStone Health Partners," said Cannon Loughry, COO at TwelveStone. "Their AI helps us turn the complexity of medical policy review into clear, consistent rules—so we can follow payer guidelines upfront, submit cleaner referrals and improve our chances of getting claims paid the first time without the churn of denials and resubmissions. And because Tennr can work 24/7 and scale as we grow, our team can stay focused where they add the most value: the complex, high-touch referrals that don't fit the standard workflow."