ST. PETERSBURG, Fla. (January 10, 2019)—Synzi, a virtual care company, announced key updates to its virtual care and patient engagement platform with new features and functionality impacting key areas of reporting, user interface, security and compliance. The improved technology and aesthetic offers patients, staff and clinical administrators a more intuitive user experience, enhanced visuals, simplified navigation and a number of new capabilities. The next-generation platform also offers a high-performance reporting dashboard—empowering organizations to better understand strengths and areas for improvement.

“Synzi’s next-generation platform has taken its leading virtual care solution and brought it to the next level,” said Lee Horner, CEO of Synzi. “Despite the many enhancements, Synzi’s core mission remains the same: helping organizations access colleagues and patients, and helping patients access care, regardless of their physical location. We are excited for the enhancements this update brings to both current and new customers—providing a superior experience for all users.”

Enterprise administrators can now benefit from an updated dashboard, reporting components, and advanced security permissions, according to Synzi. Those with administrative access are newly able to manage access and permissions for each individual care team member and patient roster, ensuring users have rights to only what is necessary, simultaneously protecting the privacy of both the patient and provider. The refreshed reporting dashboard provides administrators with a clear view of user data such as patient preferences and engagement; details that can be analyzed to inform future decisions regarding care plans and strategies.

Staff now have the ability to communicate with patients and colleagues bi-directionally—via email, text, SMS, secure messaging and video call—with advancements made to the application’s communication modalities. Further enhancements include improved video resolution and secure messaging. Additionally, providers are now able to enroll patients in support programs based on their clinical needs. 

Patients benefit from the software’s experience for users of all ages and abilities, empowering them to take greater control of their own health and care plans with enhanced access to, and visibility of, care teams, broader care circles and other resources.

Visit for more information.