Loy was honored at the 64th International Franchise Association Annual Convention

PHOENIX—The International Franchise Association (IFA) has named Samantha Loy, owner of three Always Best Care offices in Central North Carolina, as a 2023 Franchisee of the Year. Loy was honored at the 64th IFA Annual Convention in Phoenix, Arizona, for being an outstanding franchise establishment owner-operator.

“Franchisees of the Year exemplify what franchising is all about—providing opportunity, serving others and fulfilling the American Dream,” said Matthew Haller, president and CEO of the International Franchise Association. “We are proud to recognize Samantha with the highest honor IFA awards to individual franchisees, and I have no doubt her work is changing lives and making a lasting community impact.”

The Franchisee of the Year Award recognizes leading franchise owners from IFA member brands whose performance and contributions help protect, enhance and promote the franchise business model. Nominated by their parent company, individuals are selected for their involvement in their communities, embodying the entrepreneurial spirit, fostering a strong and healthy culture with their workforce and assisting their fellow franchisees when called upon.

Loy purchased her first Always Best Care office in Burlington, North Carolina, in 2017. She now owns a second location in Chapel Hill and acquired an additional territory in Greensboro/High Point in 2023.  Along the way, she has built a team of more than 170 caregivers and won numerous awards from Always Best Care, including recognition for the work she does to support community organizations and leaders in her cities, such as police, firefighters and health care workers.  

“A key to Samantha’s success has been building strong relationships with her clients and caregivers. She understands the success of her business depends on the trust and loyalty of her clients,” said Jake Brown, president and CEO of Always Best Care. “She also knows her caregivers are the heart and soul of the company and provides them with the support and resources they need. As Samantha continues to grow her business, she remains committed to her core values of compassion, respect, and dignity. She works hard to make sure that her team is providing the highest level of care possible.”

Always Best Care is a provider of non-medical in-home care and senior living referral services, with skilled home health care in limited markets. The company delivers its services through an international network of more than 250 independently owned and operated franchise territories throughout the United States and Canada. By working with case managers, social workers, discharge planners, doctors and families, Always Best Care franchise owners provide affordable, comprehensive solutions that can be specifically matched to meet a client’s particular physical or social needs. For more information regarding Always Best Care’s solutions, visit alwaysbestcare.com.