THOUSAND OAKS, Calif. (June 13, 2018)—Bonafide Management Systems announced a complete integration with the customer service cloud solution from Zendesk. With Zendesk, Bonafide offers its customers fast response times and customer support. Additional advantages of the solution are its extensive reporting capabilities and integrated knowledge base.
Bonafide has added a number of significant customers in the past two years, and its previous customer support solution was no longer meeting the requirements of the company. Bonafide began searching for a one-stop, simple solution that would help customer support agents to provide better support to customers. Zendesk was able to meet all the requirements.
“We are very impressed with the Zendesk solution,” said Wayne Bailey, director of customer service at Bonafide. “With all of the growth we are experiencing, we needed a better solution, fast. Zendesk met all of our needs, and we were able to train our agents quickly.”
In addition to a robust ticketing system for customers, Bonafide has also introduced online training courses and an extensive library of information in its online knowledge base via Zendesk.
“Our customers immediately noticed the improved communication and are consistently giving our agents excellent ratings for their service,” says Michelle Tohill, director of revenue cycle management at Bonafide. “With Zendesk, we can now answer incoming customer questions easily and quickly and be more proactive about reaching out to users.”