Managing chronic wounds seems to be a major challenge throughout the home health care industry. Statistics show that one in three home health patients has at least one chronic wound, and at that point, the wheels can come off fast.
The same pattern of challenges continues to show up:
- Strain on staffing as chronic wound patients can be time consuming
- Costly dressings and visit utilization
- Documentation that does not provide the information needed
- Weak oversight that lets preventable issues repeat
- Regulatory and billing risks because of misunderstandings about chronic wound management
Every agency can relate to these challenges and has struggled with trying to maintain a balance while managing these complex patients. The systemic reason that underlies these challenges can most certainly be traced back to wound care management not being taught in medical schools.
It has been reported that United States medical schools provide less than five hours of formal wound care training. For nursing students, there is no mandated national requirement, and most nursing curricula provide only two to 10 hours of specific wound care education throughout the entire program. With no foundational support for the clinicians who see these patients, it’s no wonder we are struggling with managing a population with serious wound care needs.
Despite the obstacles, agencies are still required to assist wound patients in healing. It may seem like an uphill battle, but there are ways to revise patterns, implement strategies and pivot from the norms to make a difference in helping our clinical providers improve patient satisfaction and outcomes. At the core of these changes, clinical support is going to start this paradigm shift, along with a buy-in from ownership and administration.
The Retention Problem
A common challenge in home health care is staff retention. Since the COVID-19 pandemic, we have seen some improvement, but many are still struggling to find and retain a solid nursing staff. When it comes to wound care, nurses tend to shy away from these patients because educational support is lacking. Nurses will leave an agency if given too many wound patients. This creates not only a staff shortage but also inconsistent care for the patients.
Here are some strategies to implement to mitigate this problem:
- Communicate through an anonymous staff survey to determine the needs and challenges they are having with their wound patients
- Take the top three challenges and devise a solutions plan to address these first
- Inform your staff of survey results, top three findings and the plan to address them
- Make it a priority to stick with the plan and encourage feedback
This allows an open forum for sharing and expressing concern. Once your staff feels they have a say, there is trust that their concerns will be addressed.
Make sure you don’t go partway and implement open communication but fail to follow through with changes. People who feel supported and heard tend to stick around.
Where Cost & Confusion Multiply
The costly pitfall of wound care supplies is another huge challenge that can sometimes make or break an agency. Misunderstanding of insurance guidelines, local coverage determinations (LCDs) as put out by Medicare and just not knowing the proper dressings to use can lead to documentation and billing nightmares, as well as overutilization of supplies.
Some things to consider to alleviate this include:
- Decide what products your agency uses the most and organize them by category of dressing, not brand name.
- Compare prices of several wound dressing suppliers to determine the best costs for your needs. More than one supplier could be available for the most cost-effective options.
- Create a formulary that targets the dressings your agency uses the most. Make an “on formulary” and “off formulary” list and designate a point person who can approve any ordering of “off formulary” items and is available for oversight and direction.
- Educate your nursing staff on product use and Medicare or other insurance regulations by product category so they understand the indications for each type of dressing.
Documentation Is Your Biggest Risk Mitigator
Documentation is one of the larger challenges and affects not only billing and reimbursement, but also patient outcomes. What most don’t realize is that documentation is not only a necessary evil for insurance reimbursements and regulatory compliance, but also the biggest risk mitigator for patient decline and a way to avoid emergency room visits and hospitalizations.
Comprehensive wound assessment documentation should include every aspect of the wound. Keep a weekly record of how the patient is responding to treatment and whether other factors may be affecting healing.
Things you can do to ensure your documentation is being utilized in the most effective and compliant way:
- Educate nurses on Medicare requirements for a comprehensive wound assessment and ensure they understand what that means. (Do they know the difference between a stage two and a stage three pressure injury? How much wound exudate qualifies to apply a foam dressing? etc.)
- Ensure your electronic health record template captures all required elements without burying key fields. If your form doesn’t force the right data, your notes won’t either.
- Keep the same nurse(s) with the same patient when you can—it improves measurement consistency and pattern recognition.
- Encourage staff communication when patients are shared.
Stop Problems Before They Reoccur
Without oversight, the same mistakes continue. You don’t need to start a new department for this, you just need to develop a short, consistent rhythm.
How this might look:
- Weekly wound huddle (30 minutes): Review a small list such as new admits, stalled wounds (no improvement in two to four weeks), infections and any off-formulary requests. Capture one action per case.
- Chart spot-checks: Randomly review a handful of notes weekly with a simple checklist (assessment complete, etiology clear, plan linked to etiology, next step defined). Share wins and corrections in the huddle.
- Escalation triggers: Pre-define when to involve a wound specialist, podiatry, vascular or the PCP - e.g., ABI <0.8 for compression decisions, suspected osteomyelitis, unrelieved pressure, poorly controlled diabetes, atypical appearance. Document these properly so no one wonders later.
Ideas on how you could measure this every month:
- Supply costs per wound patient (trend down with formulary adoption)
- Percent of notes with complete assessments (target ≥90%)
- Stalled wounds reviewed with a specific next step (target 100%)
The Bottom Line
If you keep taking complex wound patients without structures to support the work, you’ll keep burning out nurses, overspending on supplies and risking denials. Keeping the wheels from coming off your agency and fixing this doesn’t take a miracle, it just takes pre-planning, systems and structure.
A category-based formulary, short weekly huddles, clear escalation rules and micro-training will steady the ground under your team. Do those things consistently and you’ll see wins where they matter: fewer avoidable declines, cleaner notes, calmer nurses and better margins.
That way, everyone wins, and that’s the balance worth fighting for.