The Centers for Medicare & Medicaid Services requires durable medical equipment (DME) providers to collect patient satisfaction surveys—but not all businesses take the time to do them.
Patient satisfaction surveys are critical to learning how to improve your services and operations by discussing reports during staff and quality and improvement meetings. In addition, they can be used to:
- Ensure high levels of engagement between your staff and patients
- Demonstrate your quality to your staff, payers, and contracted facilities
- Obtain new referral sources
During this panel discussion, you will hear from your colleagues how they use The Compliance Team’s PQM® portal to aggregate and benchmark surveys against their database, and how they’ve utilized patient satisfaction surveys to benefit their business.
You’ll also learn about the four available options for collecting surveys. Many providers are unaware that obtaining a survey can be as easy as sending an email. Register to learn more.
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