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The traditional workforce model in home medical equipment (local hiring, rising labor costs, long onboarding cycles) is no longer sustainable. Yet many operators are hesitant to adopt alternative models due to concerns around quality, control and compliance. This session breaks down how the workforce is evolving, what modern home medical equipment (HME) businesses are doing differently and how to build a hybrid operational model that balances cost-efficiency with performance. We’ll also address common misconceptions around outsourced teams and what it actually takes to maintain control while scaling efficiently.
SPEAKERS
Founder
Tactical Back Office
Todd Usher is the founder of Tactical Back Office, a remote staffing company delivering highly educated, fully trained front- and back-office professionals to the health care industry. His model enables organizations to reduce overhead, improve efficiency and increase employee retention—without the burden of recruiting, training or providing benefits.
An entrepreneurial visionary, Usher has a strong ability to identify untapped opportunities within the healthcare and home medicalequipment (HME) space. As a pragmatic leader, he is known for building high-performing teams and aligning them around clear, results-driven goals. His focus on customer-centric growth, combined with a sharp understanding of industry trends and operational needs, has driven consistent expansion across the ventures he has led.
Usher brings deep industry expertise shaped by years of experience working with leading healthcare organizations. He is energized by collaboration with both clients and staff, translating insights into practical strategies that deliver measurable outcomes. His approach balances innovation with execution, ensuring ideas are not only forward-thinking, but also grounded and actionable.
Prior to founding Tactical Back Office, Todd co-founded EZ Sleep Club, an independent diagnostic testing facility launched in 2018. There, he played a key role in developing and executing the operational strategy, implementing advanced technology and streamlined processes that significantly improved patient experience and service speed. He also co-founded Home Oxygen Company, LLC, where he led the organization’s growth and financial performance. With full profit and loss responsibility, Todd established management frameworks, drove brand awareness initiatives and implemented marketing strategies while building strong personnel development and team-building programs.
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