Sponsored by
Resupply is one of the most operationally complex and resource intensive areas of the home medical equipment (HME) business and providers are continuously facing compliance risks, missed resupply orders, patient attrition and staff burnout. They’re often driven by manual, ineffective, workflows, limited calling hours and staffing constraints.
Rather than focusing on technology features, the conversation will center on real‑world operational impact: What’s driving providers to rethink resupply, how they’re introducing AI without disrupting workflows and what measurable outcomes they’re seeing across accuracy, efficiency and staff morale.
This interactive RoundTable brings HME industry leaders together to discuss how modern resupply programs are evolving to meet these challenges head‑on. Panelists will explore how always‑on access has helped them to improve their resupply operations and utilize staff more effectively to:
- Identify the core resupply challenges facing HME providers today
- Understand how always‑on calling models help reduce missed orders
- Learn about the impact of AI in resupply
- Explore how automation and virtual agents can improve staff sustainability
- Gain insight into how leading providers are measuring success beyond call volume
SPEAKERS
Senior Director, Voice Services, Resupply
Brightree
Justin Lewis is the senior director of Brightree’s ReSupply LiveCall Service and brings nearly two decades of experience in the contact center industry to this role. Previously, he served as the senior manager of the contact center and outsourcing operations at a senior living facility and before that as a customer service and sales manager at Apria Healthcare. He is a Lean Six Sigma Master Black Belt.
Director, Customer Success, Resupply
Brightree
Sarah Gray has been in the HME industry since 2002. In addition to a degree in respiratory therapy, she has held positions in customer service, billing and management at the HME level. Gray has been with Brightree since 2011 and has been in implementation and customer success. In August of 2021 she joined the Resupply Customer Success team, where she has a passion in helping her team and the Brightree customers optimize their resupply solutions to better serve their patients.
Vice President, Resupply
Brightree
Mike Lorenz is Brightree’s vice president of resupply solutions and has more than 20 years of experience in leadership roles across the banking, technology and healthcare industries. Before joining Brightree, he was the president and head of product at Snapworx, a startup software company supporting the HME industry. Before Snapworx, Lorenz was the CEO of Sound Oxygen Service, a regional HME company with locations across the Pacific Northwest. At every step, his career has focused on using data to measure critical performance factors in businesses and implementing technology solutions to leverage organizational strengths at scale.
Editor in Chief
HomeCare Media
Sponsored by
