Do you know what your patients are thinking? That’s a big question, but with digital tools capturing customer data, providers are getting better insight into their patient base and making more effective business decisions as a result.
In this session with Brightree Chief Product Officer Nupura Kolwalkar and Citus Health President Melissa Kozak, we’ll discuss:
- How patient experiences have changed as a result of consumer interactions
- What providers can do to track and identify pivotal patient touchpoints
- And how the right communication and payment channels can impact patient behavior
- Learn how to map the patient journey
- Find out how to leverage a patient journey to scale up your patient experience without losing staff productivity
- Identify how to select the best communication channels for
- Engaging your specific patient base
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Chief Product Officer