ATLANTA (Dec. 30, 2013)—Another eventful year has come to a close with so many memorable moments. Distilling the biggest stories of 2013 is a function of hindsight, clicks and reader reaction. Sometimes the moments are not moments at all, but instead, new ways of thinking that begin to crystalize within the provider community. For Jackie Bolt, president of Carolina Homecare, Greenville, S.C., the biggest industry-wide happening was a shift in philosophy regarding the retail sector.