REXBURG, Idaho (Feb. 28, 2020) -- Home Care Pulse, a provider of data analytics and benchmarking solutions for homecare agencies, announced a company merger with In the Know, an online caregiver training platform with a 20-year history of serving companies in the senior care market.

In recent years, Home Care Pulse has expanded its suite of data, analytics, and technology tools with a vision of providing detailed business insights to agencies and improved outcomes for both clients and caregivers. This merger will enhance Home Care Pulse’s ability to execute that vision by empowering agencies with actionable solutions and critical data-driven insights.    

“For years, Home Care Pulse has been the industry leader in collecting and analyzing data to help agencies understand how to improve their businesses,” Home Care Pulse CEO Erik Madsen said in a news release. “Our vision is to build on that foundation by offering not just the insight on what needs to be done, but also the tools to help them do it. In the Know’s mobile-friendly caregiver training platform offers a best-in-class curriculum and an easy-to-use experience that promotes better patient outcomes and higher caregiver engagement and retention.”  

Linda Leekley, CEO of In the Know, said that “as regulatory oversight increases and caregiver retention continues to be a major challenge in the senior care industry, a robust training platform is no longer a ‘nice-to-have’—it’s critical to business success.”

In the near term, both teams will focus on integrating each companies’ platforms to ensure a seamless experience for administrators. Organizations can take advantage of combined product discounts already. Over time, that integration will include electronic medical record integrations, advanced office staff training and outcomes-based training recommendations based on real-time feedback from caregivers and clients.