SUNRISE, Fla., Nov. 1, 2012—Louis Feuer, nationally known industry customer service expert, celebrates year two of his dynamic MEDCOMMENT CENTER (MCC) program, the only customer engagement tool in the home-care industry dedicated to listening to referral sources and patients. “This has become a word-of-mouth growth process developing,” he said, “upgrading and refining a product with recommendations from our customers.”

Jeffrey S. Baird is chairman of the Health Care Group of Brown & Fortunato, a law firm based in Amarillo, Texas. He represents HME providers, pharmacies and other health care providers throughout the U.S. The following Q&A is about the importance of setting policies that cover an HME marketing expense budget and gifts.