The Bottom Line

Leadership influence on employees requires trust, respect and role modeling, all of which are key factors in eliciting employee satisfaction and increasing an employee’s desire to perform. When... Read more >
How many of your employees feel like they have clear, structured goals and expectations? By evaluating roles, management can learn a lot about the functionality of the organization. Meet with each... Read more >
It is essential that HME organizations find ways to expedite the billing process. Some matters are beyond our control—unreasonable audit requests, 
for example—but the areas where you can... Read more >
Being in Oklahoma City the day of the recent tornado was frightening, upsetting, unnerving and humbling all at the same time. I was fortunate to be working with an HME provider that was able to... Read more >
As providers continue to reel from the announcement of the Round 2 competitive bid prices, many are preparing for their plan A, B or C in reaction. This is to say that they are beginning to... Read more >
In today’s HME environment, finding the right cast of characters is the name of the game. Which of your employees fits in and which ones need to find another position within or outside your... Read more >
Like the housing market, the HME industry feels anxious, tentative, beat up and struggling to make a profit. Not only are audits still common, competitive bidding is at the forefront of nearly... Read more >
There’s no doubt that the way HME businesses operated five years ago (maybe even one year ago) is certainly not the way they operate today. Who would have thought they’d need a full-... Read more >
In the HME industry, the only constant is change. What varies is the scope of change. In fact, most HME companies thrive on change. With this round of competitive bidding coupled with the explosion... Read more >
As I travel the country working with HME companies of all sizes, it is clear that employees and managers have one thing in common: Their behaviors feed off one another. Moreover, managers often... Read more >
I will never forget my freshman year of college when I walked into the first day of a political science class, took my seat and waited eagerly for my professor. As I inched forward in anticipation,... Read more >
According to personal development trainer and author Brian Tracy (he wrote the best-selling Psychology of Achievement), “only 3 percent of adults have clear, written, specific, measurable, time... Read more >