Uncover best practices for improving your patient experience that will reflect in your CAHPS scores, reviews and referrals.
Sponsored by: CareXM
June 28th, 2022
1 p.m. Central

Elevating the patient experience is more important than ever before. The focus in health care typically is on the patient outcome, but now the experience is becoming the outcome, especially in home health and hospice. The patient experience—and that of their caregivers and loved ones—now goes beyond the Consumer Assessment of Healthcare Providers and Systems (CAHPS) rating. In fact, 95% of patients review a health care provider online before making a selection. Patients are receiving referrals, but then vetting each referral on Google, Yelp, social media, etc.

Patients, much like customers in the product and service sectors, now have a larger voice and audience to share the good (and the bad) with their network, in addition to CAHPS. Decision-making and buying behavior has shifted. One negative review can cause an agency to lose patients directly from referrals, as well as a quick search online. In this webinar, we will uncover best practices for improving your patient experience that will reflect in your CAHPS scores, reviews and referrals. We also will discuss strategies for increasing your census without risking a lesser patient experience so you can grow fast with flexible solutions that scale with your business.

SPEAKERS

Laurie Nelson
Laurie Nelson, RN, BSN
Clinical Advisor
CareXM
 
Bridger Mecham
Bridger Mecham
Vice President of Marketing
CareXM
 
 


 

Sponsored by

This webinar is provided by both HomeCare and the sponsor who may follow-up with you regarding their products and/or services. Please complete the form below to watch a video playback of this webinar or view the webinar's presentation slides.
Who will control my data?
Cahaba Media Group and the sponsor will control your data.

What data are we collecting?
This form collects your name, your company name, your email address, your job title, your country, your state, and your IP (computer) address.

How will we use this information?
The information you provide may be shared with the HomeCare partner sponsoring this content, so that they can follow-up with additional information regarding their products and services. For more information, please visit our Privacy Policy.