WATERLOO, Iowa (April 18, 2014)—February’s OMHA Appellant Forum in Washington, D.C., afforded VGM members the opportunity to question Chief Judge Nancy Griswold about the tumultuous DME audit process. Some members, who had submitted denials they thought were inappropriate or inaccurate in advance of the event, are experiencing even better outcomes.
Prior to the event, Peggy Walker of VGM’s U.S. RehabR, requested that providers send her examples of second-level denials that resulted from clerical errors or obvious oversights. Walker prepared the documents in a packet she submitted along with her testimony that day at the forum.
CMS sent the examples to C2C Solutions, the second level contractor that had previously denied the claims. Of the claims submitted, 70 percent of them were overturned fully or partially in favor of providers, indicating that the original denials were made in error.
C2C replied directly to Walker, and she will notify providers of the results. “C2C Solutions was willing to look over the denials that were made in error,” said Walker. “The errors were technical errors that were reviewed inappropriately by the first two levels of appeals.”
Any provider who has a claim denied because of an issue that was clearly a technical mistake is encouraged to submit the claim to Walker for review and possible reopening. Click the form here and once completed, fax to Walker at (877) 907-3862.Visit vgm.com.
