Operations

The ability to analyze the profitability of your business is one of the most powerful tools a retailer can possess. There are many ways to gauge profitability, but an honest assessment involves... Read more >
It’s a business no-brainer that happy employees generate happy customers. But how do you develop happy employees who deliver the best possible customer service? To reach this level, employees must... Read more >
Your customers have been asking for it, as have your sales and marketing people. Your gut says it is time to add product or grow into a new market segment. So is it? Diversification is critical to... Read more >
GRAND PRAIRIE, Texas (Dec. 5, 2014)—Alex Orthopedic has added several new products to its Home Health Care Center, a turnkey retail program for HME providers that allows for easy entry into the... Read more >
WASHINGTON, D.C. (Dec. 4, 2014)—Senators Rob Portman (R-Ohio) and Ben Cardin (D-Md.) today introduced the Medicare Competitive Bidding Improvement Act of 2014. The Competitive Bidding... Read more >
With 2015 just around the corner, it’s a good time to remind ourselves of the big changes that are fast approaching in the Medicare bidding program. The first big event will be the recompete of Round... Read more >
History can be the world’s greatest teacher. When we look at the past, we can understand more about the future and how to adapt and change for the better. History has shown us that the more... Read more >
During the past several months I’ve written about topics related to transforming the typical DME store into a retail medical equipment destination for your community. I’ve presented the five keys to... Read more >
Retail works in home health care (HHC). Retailer after retailer has proven this with impressive gross sales and net profits. Yet businesses continue to struggle when attempting the transition from... Read more >
Under the Medicare antikickback statute, it is a felony for a provider to knowingly or willfully offer or pay any remuneration to induce a person to refer a person for the furnishing or arranging for... Read more >
Disappointment is inevitable. Your employees will disappoint you at times, and there also will be instances where you disappoint others. So, the fact that disappointment occurs isn’t the challenge;... Read more >
Like it or not, the Internet has changed your buyers’ behaviors. According to Marketo, few consumers use the phone. Instead, more than 71 percent start their buying process online. Of the potential... Read more >
Is yours a sales-driven organization? When asked this question, most CEOs answer yes. When asked if they have a Chief Sales Officer—CSO—almost all of them admit that they do not. To answer the CSO... Read more >
Forward-thinking executives and business leaders evaluate employees and clients to better understand work styles and personality types. Sales trainers try to understand the types of buyers their... Read more >
While it is true that traditional brick-and-mortar retail everywhere is in flux, this is particularly true for HME/DME outlets. The HME business model is shifting from a government-push model, driven... Read more >