ELYRIA, Ohio, May 7, 2013—For the fifth year in a row, Invacare Corporation will be honored for setting the standard for great customer service with the World Class Customer Service Award from Smart Business, a regional management journal with publications in a number of cities including Cleveland, Los Angeles and Houston.
The application process was extensive, including in-depth descriptions of the customer service philosophy, service systems and training, as well as case studies and customer testimonials. Invacare will formally accept the award at a gala event on June 6, 2013.
“At Invacare, we see all our customers as valued and believe they deserve to be respected and served to the best of our abilities,” said Elizabeth Gwynn, customer service director. “Our mission is to give every customer an excellent experience every time by making the customer’s needs our top priority. We are proud to attain this award in recognition of this commitment to quality customer service, and to do so for a fifth straight year is truly an honor.”
Invacare Corporation understands that the keys to driving customer satisfaction and loyalty stem from Invacare’s ability to answer customer’s questions and resolve their issues quickly and correctly. Building partnerships with customers is done by keeping promises, listening, being accessible and taking extra steps to reduce customer effort, like shorter call answer times. Because all customers are not alike, the Invacare Contact Center is comprised of teams specifically trained by customer type to perform in the most effective and efficient manner possible. Technology, training and communication help Invacare deliver an efficient and personal experience to all customers.
Invacare Corporation is the global leader in the manufacture and distribution of innovative home and long-term care medical products that promote recovery and active lifestyles. The company has 5,800 associates and markets its products in 80 countries around the world. For more information visit www.invacare.com.
