CLEARWATER, Fla. (Oct. 14, 2013)—Reduced reimbursements and time-consuming audits are a prevalent hindrance to increased profits in the HME industry. Add to these the recent increase in market consolidation and the challenges of competitive bidding; it becomes even more difficult to effectively scale growth.
One Florida-based HME provider became all too familiar with these struggles after an acquisition that tripled their patient database. Demand increased and profits were set to rise, but their dependence on laborious, manual processes meant that their staff, building and parking lot would also have to triple in size to accommodate this new business. It was at this point that the HME company decided to find an alternative approach that would allow for expansion without requiring significant resources. Their search led them to the process automation and document management solutions from iDatix.
Initially, the iSynergy document management and Progression process automation solutions were integrated with their existing CRM system and set to manage their Doctor Order Forms process. With the solutions implemented, the company was able to increase the number of patients being serviced from 150,000 to 500,000 without having to hire any additional personnel.
“We have anywhere from 65 to 90 users working simultaneously in workflows processing upwards of 70,000 to 80,000 documents per day. They would not be able to do anything close to that manually. We would never be able to process the volume we process now without iDatix,” states Marc, their iSynergy System Administrator. After implementation, the client realized three times increased business without adding any additional resources.
“Without the solution, we would not be able to be as big as we are now,” states Richard, their IT Manager. Due to the success they have seen in their initial deployment, the company is currently expanding iSynergy and Progression into other processes across their enterprise. Visit idatix.com/hme-dme.
