5 Steps to Create a Digital-first Relationship With Your Patient

Do you know what your patients are thinking? That’s a big question, but with digital tools capturing customer data, providers are getting better insight into their patient base and making more effective business decisions as a result.

In this session with Brightree Chief Product Officer Nupura Kolwalkar and Citus Health President Melissa Kozak, we’ll discuss:

• How patient experiences have changed as a result of consumer interactions
• What providers can do to track and identify pivotal patient touchpoints
• And how the right communication and payment channels can impact patient behavior

Learning objectives:

• Learn how to map the patient journey
• Find out how to leverage a patient journey to scale up your patient experience without losing staff productivity
• Identify how to select the best communication channels for
• Engaging your specific patient base

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