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Operations

Operational guidance for HME and home health businesses, from inventory and logistics to workflow and efficiency.

  • Using Leadership to Maximize Cash and Efficiencies

    Understand the nuts and bolts of your HME operation to improve functionality
    Read More →: Using Leadership to Maximize Cash and Efficiencies

  • Manage Customer Communication with LiveChat

    This app allows you to maintain contact with your customers while on the go
    Read More →: Manage Customer Communication with LiveChat

  • How to Manage Passive-Aggressive Employees

    Identify, understand and deal with behavior to create an environment that works for all personalities
    Read More →: How to Manage Passive-Aggressive Employees

  • Integrated Business Systems

    HME/DME providers embrace new resources to streamline operations
    Read More →: Integrated Business Systems

  • No More Whistleblowers

    “The 21 Benefits of an Effective Compliance Program” series continues
    Read More →: No More Whistleblowers

  • CMS Proposes Three-Year Life for DME

    CMS published a proposed rule in the Federal Register that would establish a three-year “minimum lifetime standard for items to meet the durability criterion for DME.”
    Read More →: CMS Proposes Three-Year Life for DME

  • No About-Face on the Face-to-Face

    In a perplexing turn, CMS issued a proposed rule that requires a face-to-face exam by a physician who orders home health services under Medicaid. The proposal also requires a face-to-face encounter for DME
    Read More →: No About-Face on the Face-to-Face

  • Time to Do a Disaster Review

    Fires, floods, tornadoes and who knows what’s next? Solid preparedness plans and the right insurance can make all the difference.
    Read More →: Time to Do a Disaster Review

  • Standards of Behavior (Part 2)

    Beware the minefields in new Medicare supplier standards.
    Read More →: Standards of Behavior (Part 2)

  • Make Sure Who You Hire

    Are you routinely checking the OIG’s list of excluded individuals or entities (the LEIE)?
    Read More →: Make Sure Who You Hire

  • Medicare Turns to Tech to Get Ahead of Fraud

    On July 1, CMS will begin using predictive modeling technology to help fight Medicare fraud, Health and Human Services Secretary Kathleen Sebelius and agency officials announced.
    Read More →: Medicare Turns to Tech to Get Ahead of Fraud

  • CMS to Hold 5010 Test Day June 15

    In a number of recent notices, CMS reminded that the Version 5010 compliance date — Jan. 1, 2012 — is coming up fast.
    Read More →: CMS to Hold 5010 Test Day June 15

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