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Operations

Operational guidance for HME and home health businesses, from inventory and logistics to workflow and efficiency.

  • Developing a Patient Story

    A how-to guide for providing superior service and building referrals at the same time
    Read More →: Developing a Patient Story

  • Neuro-Selling: Pushing the Brain’s Buy Button

    You don’t have to be a master of mind games; follow these tactics to tap into your consumers’ needs
    Read More →: Neuro-Selling: Pushing the Brain’s Buy Button

  • Tips for Customer Testimonials

    4 tips for making the most of feedback
    Read More →: Tips for Customer Testimonials

  • Getting Lean in 2016

    Industry pressures have required providers to pivot and adapt their businesses at faster-than-normal rates in an effort to counter reduced reimbursements and tougher regulatory requirements
    Read More →: Getting Lean in 2016

  • 2016 Salary Survey

    How your company’s payment structure and benefits compare with other health care providers
    Read More →: 2016 Salary Survey

  • 8 Steps to Outstanding Sales Structure

    You have great products and services, often complicated and technical, which require trust in order to sell them. Even if you have made a compelling presentation, it often takes weeks before you get a response. Therefore, you must burn vivid examples and key ideas into the prospect’s mind so they cannot forget how you are different from your competition. This is critical if you are one of several individuals or teams competing for the same business. The structure of your presentation is the skeleton under the flesh of your words. You must design and deliver your presentation to be remembered and repeated. What is the typical structure? “Hi, I’m Fred Smith. Let me introduce my team: Tom, Dick and Harriett Thanks for your time. We’re…
    Read More →: 8 Steps to Outstanding Sales Structure

  • Making Different Personalities Work for Your Business

    Learn how to deftly navigate employees’ styles to gain better sales staff production
    Read More →: Making Different Personalities Work for Your Business

  • The Four Impacts of A Mis-Hire

    Innovators are calling for reinvention and transformation of HR departments
    Read More →: The Four Impacts of A Mis-Hire

  • 9 Tips to Make Over Your Email Newsletter

    This easy-to-follow plan is the foolproof way to optimize your business’s e-newsletter
    Read More →: 9 Tips to Make Over Your Email Newsletter

  • Using Leadership to Maximize Cash and Efficiencies

    Understand the nuts and bolts of your HME operation to improve functionality
    Read More →: Using Leadership to Maximize Cash and Efficiencies

  • Manage Customer Communication with LiveChat

    This app allows you to maintain contact with your customers while on the go
    Read More →: Manage Customer Communication with LiveChat

  • How to Manage Passive-Aggressive Employees

    Identify, understand and deal with behavior to create an environment that works for all personalities
    Read More →: How to Manage Passive-Aggressive Employees

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