Survey Shows More Patients Want House Calls

CERRITOS, Calif. (January 16, 2020)—A new survey from CareMore Health suggests that the resurgence of the house call could enable higher quality and more accessible care for people living with chronic conditions, while also alleviating caregiver burden. The survey, conducted by The Harris Poll on behalf of CareMore and Aspire Health among 2,009 U.S. adults age 23 and up, provides insights into the perceived benefits of in-home care for chronically ill patients and explores the hurdles preventing people from getting care where and when they need it.

More than Half Interested in Modern House Call; One in Three Say Quality of In-Home Care Would Be Better Than In the Office or Clinic
The majority (64%) of adults express interest in the house call defined as a team of health care professionals travelling to a home-bound or chronically ill patient’s home or care facility to provide medical care, medication consultations, and social services for both regular checkups and nonemergency medical situations. Convenience (58%) and more personal attention (42%) are key benefits of in-home care, and 92% say the quality of care provided in-home would be better (34%) or equal to (58%) the quality offered in an office or clinic.

Adults also saw benefits related to personalized attention, improved ability to manage well-being and compliance with treatment plan(s). According to the survey, the overwhelming majority of people (87%) want their health care provider to treat them or the person who they care for like a member of the family. Additional findings include:

• The majority (79%) agree that people would be able to better manage their health if they could have consultations with their health care providers in their own home.
• The house call was cited as less stressful than an office visit for 44% of adults.
• 64% agree that care provided at home would reveal much more than what is seen in the office or clinic.
• 42% believe house calls allow for more personal attention from health care providers.
• 44% of respondents say they would be more likely to follow an in-home health care provider’s advice versus that given in a provider’s office.
• 43% say they would be more likely to take medication exactly as prescribed or indicated if the care were provided in-home.

“This survey validates the belief that patients and their caregivers desire more personalized, convenient and collaborative care,” said Prakash Patel, MD and executive vice president of Diversified Business Group at Anthem, Inc. which includes CareMore Health and Aspire Health. “It’s clear an evolution of our care delivery models is required, and we are meeting this need by building an integrated set of offerings to support the whole person.”

Modern-Day House Call Could Alleviate Challenges Facing Caregivers
Among respondents who stated they are serving as a caregiver for a chronically ill person, 63% say it is difficult to care for someone else while maintaining their own responsibilities. In addition, 80% of caregivers express interest in the concept of the house call and 52% believe in-home care would be better than in the office. The study finds that caregivers care for people with an average of three chronic conditions. Further, 69% of caregivers wish it was easier for the person they provide care for to access their healthcare provider, with over half saying they would like help understanding (57%) or administering (51%) that person’s medication(s).”

CareMore Health Model Addresses Evolving Patient Needs
As leading providers of integrated care for more than 25 years, CareMore Health’s team-based approach to care helps keep the sickest, most frail patients out of the hospital and helps those who are at risk improve and maintain their health through comprehensive treatment and prevention programs. In addition to providing care in CareMore’s Care Centers, the organization continues to evolve models to provide a compassionate, team-based approach for patients via the at-home primary care model in Connecticut, the Hospital at Home program in California, and the Aspire palliative care support for chronically ill patients and caring for patients in assisted living and skilled nursing facilities.

“We believe that spending more time with our patients and understanding their day-to-day lives better enables us to focus on personalizing the care they need,” said Sachin H. Jain, MD, President, CareMore and Aspire Health. “This new survey underscores that the resurgence of home-based primary, acute, and palliative care is gaining traction for a reason—this model has shown its potential to improve outcomes and reduce costs for our country’s most frail and vulnerable patients.”

Survey Methodology
This survey was conducted online within the U.S. by The Harris Poll on behalf of CareMore and Aspire Health between Sept. 26, 2019 and Oct. 11, 2019 among 2,009 U.S. adults ages 23 and up, including quotas for age for those 23-64 (1,000) and 65+ (1,009). By natural fallout, the findings include 187 ‘patients’ (defined as those who are currently living with or managing cancer, dementia or Alzheimer’s, heart failure or congestive heart failure, kidney disease, or a neuromuscular condition (e.g., Parkinson’s, Multiple Sclerosis, etc.), or those who require around the clock care to help them with nearly all activities of daily living) and 122 ‘caregivers’ (defined as those who are currently providing care or assistance with activities of daily living to someone in their life who is currently living with or managing cancer, dementia or Alzheimer’s, heart failure or congestive heart failure, kidney disease, or a neuromuscular condition (e.g., Parkinson’s, Multiple Sclerosis, etc.), or who requires around the clock care to help them with nearly all activities of daily living). Figures for age by gender, education, income, race/ethnicity, region, size of household, marital status, and employment status were weighted where necessary to bring them into line with actual population proportions, separately by age quota group, which were then post weighted together in total, proportionally.

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