Senior Helpers West Jacksonville Achieves CHAP Care at Home Certification

JACKSONVILLE, Florida—On June 11, 2025, locally owned Senior Helpers West Jacksonville, a provider of in-home care services, joined the list of Senior Helpers Community Health Accreditation Partners (CHAP) Age-Friendly Care at Home Certified locations. 

“Senior Helpers’ achievement as the pioneering Age-Friendly Care certified homecare organization is truly remarkable,” said Teresa Harbour, COO of CHAP. “Their proactive approach in implementing numerous tools to enhance care for older adults, even before receiving the AFC certification, speaks volumes about their commitment to excellence. Their use of LIFE Profile to reduce the risk of hospitalizations, their Senior Gems program for dementia care and their Centers for Excellence for staff training and competency set them up for success, so adding the Age-Friendly Care at Home Certification was a logical next step.”

“We are proud to be the first Senior Helpers location in the state of Florida to earn this prestigious certification,” said Owner Jennifer Schwarz. “Choosing to pursue it voluntarily is a reflection of our team’s unwavering commitment to delivering exceptional, client-centered care. This milestone reinforces our dedication to going above and beyond for the families we serve every day.”

What is Age-Friendly Care at Home?

The certification was created to “help meet the demand for high-quality care for older adults” and showcases companies that use all-encompassing, person-centered care to address the unique needs of every individual. The focus is on the 4Ms (what matters, medication, mentation and mobility), a research-backed and evidence-based approach to care. To receive the CHAP certification, Senior Helpers West Jacksonville worked to ensure that the 4Ms framework is an integral part of operations and daily interactions with clients.

• What Matters puts clients at the center of care and empowers them to be involved in goal-setting and preferences for their care.
• Medication should be used in an age-friendly way that does not interfere with What Matters to the client.
• Mentation focuses on preventing, identifying, treating and managing depression and dementia.
• Mobility ensures older adults move safely and maintain function so they can do What Matters to them.
  CHAP provides training, certification and accreditation for senior care providers, ensuring quality and compliance with the highest standards of care using the 4M Framework and other guidelines.

Senior Helpers Elevates Care Standards for Seniors

In addition to the CHAP certification, Senior Helpers West Jacksonville provides its care for clients through three key programs: the proprietary LIFE Profile assessment tool, the Senior Gems program and the Center of Excellence training spaces.

LIFE Profile is a research-based technology tool that uses data to identify a client’s risk of being hospitalized.

The Senior Gems program provides effective strategies for supporting and caring for loved ones from normal aging through late stage dementia, focusing on what is precious and unique about each senior at each stage.

The Senior Helpers Center of Excellence is a training space designed to simulate a client’s home, allowing caregivers to learn and train in a real-world environment and demonstrate their ability to provide the highest quality of care in a client’s home.

Senior Helpers West Jacksonville provides in-home care for seniors to help them age in place and live quality lives. They provide personalized care, including chronic disease care, Alzheimer’s, dementia and Parkinson’s care, transportation, end-of-life care and more.

To learn more about Senior Helpers West Jacksonville services, visit seniorhelpers.com/fl/west-jacksonville.