Parachute Health Appoints Heather Yi New VP of Customer Success

NEW YORK—Parachute Health, the order management platform for home medical equipment (HME) providers, announced the appointment of Heather Yi as vice president of customer success. Yi joins Parachute with more than two decades of experience following an almost 16-year tenure at Brightree to lead its customer success team and deepen the company’s partnerships with HME providers nationwide.

In her new role, Yi will be responsible for helping Parachute’s HME provider accounts expand their use of the platform, improve operational workflows and grow their businesses on Parachute’s digital infrastructure.

“Throughout my career, I have seen firsthand how the right partnership can transform the way an HME business operates,” Yi said. “I look forward to leading that effort at Parachute and building the kind of long-term partnerships that create meaningful outcomes for providers and the patients they serve.”

Yi began her career on the provider side of HME, working in patient-facing operations, billing and accounts receivable. At Brightree, she led teams focused on software adoption, workflow optimization and long-term customer growth, partnering with HME providers to improve their operations well beyond the platform itself. She has also been active in industry advisory work, including with AAHomecare.

“Heather has spent her career inside HME businesses and alongside them, and she understands what it actually takes to help them succeed,” said Rob Boeye, executive vice president of HME providers at Parachute Health. “That kind of experience is exactly what our HME provider customers deserve from us, and we are thrilled to have her leading this team.”