Numotion Offers Remote Service Calls

BRENTWOOD, Tenn. (September 21, 2017)—Numotion, a provider of complex rehab technology (CRT), now offers remote service and repair on power and manual wheelchairs.

Using a secure, safe and reliable phone app, a Numotion service technician can now remotely diagnose and often times resolve issues entirely over the phone through secure video.

Here’s how the technology works. A customer calls Numotion for service. Numotion helps the customer install a free HIPAA compliant app on their phone if not already setup. The app manages a secure video call back to a certified service technician who is also speaking with the customer, advocate or caregiver on the phone. With this technology, the service tech can complete a full inspection of the equipment and is often able to talk the customer through some procedures to restore functionality and resolve the issue.

The service model in the CRT industry has not kept up with advancements in technology and thus it is far too time consuming and cumbersome. “Remote service drastically shortens the overall time to complete repairs, enabling us to service more customers much faster,” said Mike Swinford, CEO, Numotion. “Being able to diagnose and fix issues remotely is a tremendous benefit to our customers. It gives us the ability to identify and order required parts more quickly, eliminate unnecessary in-person assessment visits from a service tech, completely resolve certain issues with just a phone call, and provide immediate service to our customers when they need it.”

If the problem is a part failure in need of replacement, the service tech can order the part directly from the phone exchange. This saves time by eliminating the need to schedule an in-person visit just to diagnose the issue, resulting in only one visit to actually install the replacement part or parts. Numotion is working with health plans across the country that are embracing this innovative change to our service model, positively affecting their beneficiaries.

So far this year, Numotion has conducted nearly 20,000 remote service evaluations nationally with a goal of 100,000+ each year. Common issues remote service can be used for include:

• Worn tires and casters
• Worn/torn arm pads, cushions, headrests, lateral pads
• Damaged joysticks, seatbelts, harnesses, troughs, etc.
• Malfunctioning motors or actuators
• Joystick lockout issues
• Motor gearboxes
• Loose, broken or disconnected cables

Numotion is also partnering with manufacturers to develop and incorporate wheelchair connectivity and analytics as it becomes available by product. Connected wheelchairs will further enhance capabilities with remote diagnostics and other parametric wheelchair data.

Visit numotion.com for more information.