NEW YORK—Hera, a senior care management company, announced $27 million in Series A funding to continue building Hera's AI platform. The company said this funding will help it expand into California, Florida, Maryland, Pennsylvania and Massachusetts, with the goal of going live in 25-plus states by year-end. The round was led by Bain Capital Ventures (BCV) with continued participation from Accel and IA Ventures and other parties.
According to the National Institutes of Health, approximately 83% of the help provided to older adults in the United States comes from family members, friends or other unpaid caregivers. This means that for most older Americans, a non-clinical caregiver has to solve what happens after the doctor’s appointment: scheduling the right specialists after a stroke, ensuring new medications are filled and taken correctly, arranging durable medical equipment for home after a discharge, organizing meal delivery, navigating a convoluted insurance process (Medicare/Medicaid) and more. It’s not a clinical problem, it’s a coordination problem that has historically fallen on families with no training or time.
“I watched my aunt—the alpha daughter of our family—break down managing the care for my grandmother with dementia,” said Jenny Lee, co-founder and CEO of Hera. “This problem hasn’t gone unsolved because of a lack of demand, but because critical caregiving knowledge lives in scattered human experience. While most AI companies are building for the Fortune 500, we’re using frontier technology to bring that expertise to everyday families.”
Hera’s AI platform, Juno, encodes tacit, fragmented and hyper-local healthcare knowledge such as which cardiologist has openings next week, how to get additional homecare approved through Medicaid, how to leverage eligible community resources, etc. It learns what is available and worth recommending based on thousands of real outcomes for real families. Juno generates a proprietary data asset on what works for those aging at home and their caregivers.
“Healthcare navigation for aging families has remained painfully analog because the most valuable context outside the four walls of the hospital has never been captured in systems,” said Alysaa Co, partner at BCV. “Hera's AI platform doesn’t just surface options—it learns what actually helps families. Jenny and the Hera team bring the rare combination of personal conviction, technical depth, and operational expertise needed from their experience at Headway and Palantir to scale this platform nationally and improve how families access care across the U.S.”