SCHAUMBURG, Ill. (June 21, 2022)—Complia Health, a home health and hospice technology provider, and Care Heroes, a web and mobile platform to help caregivers track activities and earn incentives, announced their partnership to drive better patient outcomes through caregiver incentives. This offering is the latest in a series of advancements that underscore Complia Health’s commitment to delivering a world class consumer and caregiver experience that promotes proactive, predictive health management.

“Caregiver recruitment and retention is the number one issue facing agencies today. At Complia Health we know that the first step in providing great care is being able to attract and retain great caregivers,” said CEO Rich Berner. “By incenting and rewarding great patient care, Care Heroes helps our clients proactively drive the best possible care outcomes, by delivering better experiences for their caregivers and the patients they serve.” 

As part of the partnership, Complia Health has integrated the Care Heroes recognition platform to align with agencies’ key operational metrics. The mobile app influences targeted behaviors by offering incentives called “Care Coins,” which can be redeemed for gift cards. Complia Health has integrated these metrics into the Care Heroes app to validate achieved benchmarks.

Agencies using the Care Heroes app have reported a:

  • 81% average increase in caregiver adoption rate in the first week of deployment;
  • 32% average increase in weekly caregiver hours;
  • 13% average decrease in caregiver turnover; and    
  • 28% average reduction in missed shifts or visits.

"We are very proud of the behavioral impact our solution has. Seventy-eight percent of caregivers surveyed stated that they enjoy using the app, and more than 70% felt more appreciated by their company/agency for providing this type of incentive. Sixty-one percent of caregivers work additional hours to earn care coins. Working with a great partner like Complia Health empowers us to further expand our reach and positive impact,” said Chiara Bell, CEO of Care Heroes. “Our platform reinforces positive behavior and ensures important care activities are completed by rewarding caregivers and staff members, which results in higher employee satisfaction and retention rates.”
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