New Partnership Launches ACP Complete for Health Care Planning

Rockville, Maryland, Tallahassee, Florida & Dallas—Backline by DrFirst, Five Wishes and MyDirectives announced a partnership to deliver ACP Complete, a service for health care providers, payers and individuals. This solution guides patients in scheduling virtual consultations to create and manage their advance care planning (ACP) documents and offers video ACP documentation by MIDEO Health. 

ACP Complete provides beginning-to-end support, guiding patients through conversations with certified facilitators using the advance directive, then securely storing and easily sharing them through the national registry and repository.

“This collaboration demonstrates our commitment to advancing healthcare through technology,” said Thomas Lin, Backline general manager and senior vice president at DrFirst. “By leveraging the Backline communications ecosystem and combining it with Five Wishes’ and MyDirectives’ expertise in digital advance care planning, we aim to make the entire advance care planning process more efficient, accessible and seamless for everyone involved.”

ACP Complete’s goal is to streamline ACP planning workflows for health care providers, reducing administrative burdens and ensuring swift access to patients’ documented preferences. By enhancing patient engagement and offering additional value-added services, this solution aims to empower health care organizations to deliver a superior patient experience while achieving a high return on investment. It simplifies documentation processes, enabling health care providers to make more informed decisions. Patients and their families gain peace of mind, knowing their loved ones’ wishes are understood and can be respected during critical health care moments, ACP Complete said.

“These partnerships simplify the process for health care providers to inform, discuss and encourage patients to complete an advance care plan,” said Joanne Eason, president of Five Wishes. “Patients and their families gain the peace of mind knowing that their health care wishes have been documented, are easily accessible anywhere, anytime and can be honored during critical moments of care.”

ACP Complete combines the expertise of three health care industry providers. Backline’s modern, HIPAA-compliant platform automates the process of engaging patients and connecting them with third-party ACP specialists, including research and clinical practice leader, MIDEO Health. Five Wishes provides clinical training solutions based on their nationally recognized Five Wishes advance directive document to empower certified facilitators to effectively conduct ACP conversations with individuals. MyDirectives offers digital, cloud-based ACP solutions for individuals, health care providers and health care payers, including a secure, national registry and repository enabling providers to support informed patient care preferences across all points of care with anytime, anywhere access.

The solution is designed to help health care providers and payer organizations simplify their ACP program and expand document accessibility, while improving outcomes, increasing patient satisfaction and reducing costs.

Scott Brown, president and CEO of MyDirectives, said the partnership represents a significant step forward in improving how advance care planning is delivered and accessed. 

“By working together, we’re creating a solution that makes the entire advance care planning process simpler and more effective, from the first planning meeting with a facilitator through the critical time when that information is needed most, no matter where care takes place,” Brown said.

As part of this collaboration, Backline engages MIDEO Health in its facilitator network, which brings its medical expertise and The Realistic Interpretation of Advance Directives (TRIAD) Patient Safety research specific to advance care planning education and counseling. MIDEO Health provides in-depth medical evaluations combined with disease-specific advance care planning. 

“Our organization is committed to providing exceptional medical expertise and service to help ensure a patient’s wishes for their care are documented, available and, most importantly, able to be understood,” said Ferdinando Mirarchi, DO, founder and CEO of MIDEO. “We are excited to work with ACP Complete to support this approach in providing care.”

To learn more about how to integrate ACP Complete into your health care workflows visit backlinehealth.com/acp-complete.