Netsmart Receives Recognition for Client Care

OVERLAND PARK, Kan., (June 18, 2020)—Netsmart announced it has been ranked No. 1 in multiple areas across the behavioral health and post-acute care settings by Black Book Research’s annual survey. The health care technology provider received the top 2020 client-rated awards in the electronic health record (EHR) categories of behavioral health, post-acute, sub-acute and rehabilitative care, senior care and assisted living, home health care, hospice and palliative care. In addition, Netsmart received the top overall post-acute care IT services and solution vendor award that encompasses all post-acute communities.

Over the past several years, Netsmart has earned multiple top Black Book awards in the behavioral health EHR and post-acute EHR categories.

“Now more than ever, the need for industry-leading solutions and services is critical to provide organizations the ability to quickly adapt to changes in our environment,” Netsmart CEO Mike Valentine said. “As the health care industry evolves, it’s an honor to be recognized by Black Book for our integrated solutions and person-centered care. As the leading technology partner for community-based organizations, our efforts are appreciated by our clients.”

In addition to being recognized as a top EHR provider, Netsmart was also awarded top vendor for value-added capabilities in behavioral health for patient data management and administrative processing, interoperability, care coordination and connectivity, population health and analytics, as well as mobility and telehealth.

Black Book surveys health care executives and frontline users about their current technology and services partners and awards top-performing vendors based on indicators of client experience, loyalty and customer satisfaction. The rankings are a result of recent survey responses from 19,451 health care provider organizations. Black Book does not solicit or accept any vendor participation fees, therefore the research results are nonbiased and reflect the voice of the industry. “Users are overwhelmingly recognizing Netsmart as the innovation leader in behavior health and post-acute care and to make value-based care a reality for consumers and providers,” said Doug Brown, president and CEO of Black Book Market Research. “The Netsmart survey responses by users show the Netsmart product is a vital part of their users’ workflow, patient coordination, and critical digital capabilities to enable the value-based care environment.”

“As the Black Book Survey results are revealed each year, we get to see what areas we are succeeding in and what areas we need to focus on,” said Valentine. “Black Book conducts upto- date polling and research to provide recent feedback from clients. This past year, Netsmart has expanded our field of telehealth services, and the Black Book annual survey reflects our users’ and clients’ feedback from our newest technology. We value this blinded survey data to help us validate that together our client partners and associates are advancing Health Information Technology in a meaningful way.”

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