Mercy Home Health of Arkansas Earns CMS Dual 5-Star Rating

FORT SMITH, Arkansas—Mercy Home Health-Fort Smith has been awarded a five-star rating from the Centers for Medicare & Medicaid Services (CMS) for both Quality of Patient Care and Patient Survey Satisfaction, making it the only home health provider in Arkansas to receive five stars in both categories.

“Our five-star status underscores Mercy Home Health’s leadership in delivering safe, effective and patient-centered care,” said Juli Stec, vice president of patient services. “We’re proud to be setting the standard for home health care in Arkansas, and we’ll continue striving to exceed expectations every day.”

The CMS star ratings are based on performance data, including outcomes from the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey and clinical quality measures. These ratings help patients and families make informed decisions about their home health care options.

Quality ratings are measured in categories such as managing daily activities, treating symptoms, preventing harm and preventing unplanned hospital care. Patient surveys collect feedback from current or recently discharged home health agency patients (or their family or friends) about their experiences with the agency.

“We are honored to be recognized by CMS for both the quality of our care and the voices of our patients,” said Pamela Raggio, director of Mercy Home Health-Fort Smith. “This achievement is a testament to our dedicated team of nurses, therapists and caregivers who go above and beyond every day to serve our community.”

Mercy Home Health-Fort Smith serves patients throughout western Arkansas and eastern Oklahoma. In-home services include physical and occupational therapy, nutritionist support, short-term aide services, patient/family education, ostomy care, wound care and more. Physician-ordered care is reimbursed through Medicare, Medicaid and private insurance.