MatrixCare Integrates Voice-to-Text Technology

BLOOMINGTON, Minn. (December 17, 2020)—MatrixCare now offers fully integrated secure speech-to-text technology in its Home Health and Hospice and Palliative Care Electronic Health Records (EHR) software as a service solution, becoming the first post-acute provider to do so. The embedded voice recognition technology from nVoq turns speech to text in seconds, improving clinical workflow efficiency by providing clinicians and caregivers with an easier means to document their patient narratives and supporting an improved care experience by enabling providers to focus more on their patients than their keyboards.

“With complex documentation requirements, home health, hospice and palliative care clinicians are used to splitting their attention between their patients and devices, and often still have to catch up on paperwork after each shift,” said MatrixCare’s Senior Vice President of Home and Hospice Division, Navin Gupta. “Speech-to-text technology has been proven to significantly alleviate this workload, while helping clinicians to take more detailed notes for better, more informed care. MatrixCare is proud to be the first post-acute provider to fully embed this technology into its EHR software as a service solution as we continue to serve our out-of-hospital care providers with innovative solutions that boost efficiencies and support better care and patient outcomes.”

The embedded voice-to-text technology from nVoq is built specifically for mobile caregivers in the home health and hospice industry and is trained with relevant vocabulary and drug dictionaries for a seamless experience, even in instances of complex conditions or care. In an internal analysis of several large hospice organizations using nVoq’s voice-to-text technology, prognostic statement documentation compliance increased by over 50%.

That analysis also revealed an increase in the length of patient notes by 45%, even as the time needed to document those notes decreased by 50%. By significantly reducing the amount of paperwork clinicians must complete, voice-to-text can help improve work-life balance and job satisfaction among clinicians, while the decreased time frame needed to complete paperwork helps accelerate reimbursements and revenue.

“The new MatrixCare speech-to-text functionality using nVoq is a gamechanger for our clinical staff,” said Janell Solomon, director of compliance, Sangre de Cristo Community Care. “We have nurses, therapy staff, nurse practitioners and physicians all using this technology to efficiently and quickly document with impressive accuracy. The ability to create custom templates, adjust for different dialects or accents, and even create lingo substitutions saves us even more time, and the fact that it’s accessible directly in our MatrixCare EHR streamlines our workflows even further.”

This new speech-to-text functionality is available in MatrixCare Home Health and Hospice and Palliative Care offerings today. For more information, visit matrixcare.com/nvoq.