Homecare Homebase Names CareXM as Recommended Clinical Triage Partner

DALLAS—Homecare Homebase (HCHB), a home-based care software provider, has named CareXM, a clinical triage services and technology company, as a recommended partner for clinical triage. The companies’ ongoing work aims to deliver enhanced care coordination and operational efficiency to home health and hospice providers nationwide.

The partnership between HCHB and CareXM intends to strengthen the integration between the two, improving care coordination through platform interoperability. The companies aim to optimize unscheduled visit coordination, improve handoffs between triage and local staff and elevate the efficiency of triage services for hospice and home health agencies.

“Partnering with CareXM is a testament to our shared commitment to improving patient care while simultaneously making it easier for providers to operate,” said Luke Rutledge, chief commercial officer of HCHB. “By enhancing our integration, we are enabling CareXM to take even more burden off of our shared customers, at a time when high demands are placed on staff.”

“Being named a recommended partner for clinical triage by Homecare Homebase highlights the strength of our relationship and our shared dedication to advancing patient care,” said Si Luo, CEO of CareXM. “This expanded integration with HCHB not only streamlines triage processes and reduces the burden on health care staff, but also ensures that patients receive timely, expert care. We are excited to further support our clients by enhancing their ability to deliver high-quality care while managing operational challenges effectively.”

By working as partners, the companies aim to not only alleviate nurse burnout but also ensure patients receive timely care by reducing the manual workload on staff. Additionally, the partnership intends to equip home health and hospice providers with a more direct focus on direct patient care by knowing their triage needs are being managed with care.

Triage teams are an asset for agencies seeking to provide after-hours care. With CareXM’s triage capabilities and HCHB’s electronic health record system, the companies hope to ensure both patient and provider needs are met while maintaining compliance.