HHAeXchange Launches RCM Services for Homecare Agencies

NEW YORK—HHAeXchange, a provider of homecare management solutions for providers, caregivers, managed care organizations (MCOs) and state Medicaid programs, announced the launch of its revenue cycle management (RCM) services, a managed solution backed by oversight to help agencies increase collections, reduce denials and maximize profitability.

Administrative workload and cost remain significant operational challenges for homecare agencies, with 41% of providers citing them as top concerns in HHAeXchange’s 2025 Provider Voices Survey. HHAeXchange said RCM Services aims to address this challenge by assuming responsibility for the entire revenue cycle from end to end, enabling agencies to focus more on caregiver support, operational stability and most importantly, high-quality care.

“Homecare providers are navigating diverse payers, rising costs, growing administrative demands and an increasingly complex financial and regulatory environment,” said Paul Joiner, CEO of HHAeXchange. “RCM Services relieves agencies of the operational burden of billing and collections while improving cash flow and business performance. By offloading revenue cycle management to experts who deeply understand homecare and the HHAeXchange platform, agencies gain clarity, efficiency and more time to focus on care.”

RCM Services manages the full revenue cycle on behalf of agencies, from submitting claims and posting payments to resolving discrepancies, supporting rejections resolution, appealing denials and minimizing aged receivables.

“With RCM Services, our cash flow improved significantly in 60 days,” said Jenny Chan, president of ABC Health Services Registry, Inc. “They resolved aged receivables and current billing issues, and we are getting paid much more quickly and at a higher percentage of what we bill than we did in the past. The RCM team actively engages with me and my staff and helps us through any new issues that arise.”

Beyond billing and collections, the service equips agencies with operational intelligence to help identify and address denial trends, authorization issues and payer challenges. By addressing these issues at the source, agencies can submit clean claims, reduce rejections and maintain payer compliance.