Compass Expands Customer Service Support Network

BOULDER, Colorado—Compass Health Brands has announced the further expansion of its company’s Authorized Service Center network with the addition of Quality Biomedical, a nationwide provider of fleet management services, and specialists in respiratory equipment maintenance and repair.

Through this new agreement, the Boulder, Colorado-based company will support Compass customers with in-warranty and out-of-warranty repairs, which are critical to support the needs of home medical equipment (HME) providers, and other major health care institutions, including hospitals, skilled nursing facilities, longterm acute care and other providers across the country.

In addition to stationary and portable oxygen concentrators, Quality Biomedical repairs Continuous Positive Airway Pressure (CPAP) and Bilevel Positive Airway Pressure (BiPAP) devices, ventilators and more.

Founded in 2004, Quality Biomedical has grown to a nationwide footprint of eight locations, including its headquarters in Boulder; Allentown, Pennsylvania; Cartersville, Georgia; Dallas, Texas; Fresno, California; Fort Wayne, Indiana; Maryland Heights, Missouri and Pinellas Park, Florida.

“We never forget there is a patient behind every piece of equipment. This is at the core of our values at Quality Biomedical,” said Jim Worrell, Quality Biomedical’s chief commercial officer. “We leverage our national footprint and advanced technology infrastructure to work more efficiently than the competition, create operational efficiency and reduce costs for our customers. It also helps us achieve a fast turnaround of customer’s equipment so they can focus on what matters—patient care and service.”

Quality Biomedical runs 26 trucks serving 45 states with free pick-up and delivery. Customers who wish to ship defective equipment directly to any of the eight Quality Biomedical service centers should contact them directly to discuss the details of this option.

“Partnering with Quality Biomedical dovetails perfectly with Compass Health’s focus on growing our respiratory product offering by simplifying warranty repairs and reducing concentrator downtime,” said Jim Westfall, director of product management for Compass Health. “Quality Biomedical comes highly recommended by several of our key customers. With their user-friendly web portal, national footprint and their focus on our customer’s patient, QB is a great fit with our core values and overall business.”

For more information about Quality Biomedical, call (727) 547-6000 or email [email protected]