Bryan Skilled Home Care Achieves 90% Mobile App Adoption

AMITYVILLE, New York—Bryan Skilled Home Care, a licensed homecare services agency based in Amityville, New York, providing care to Medicaid Managed Long Term Care and NHTD/TBI Waiver participants, announced it has achieved over 90% caregiver adoption of its mobile care platform. This accomplishment earned the agency an award at the 2025 HHAeXchange New York Customer Summit.

Serving more than 1,000 patients across Nassau and Suffolk counties and Queens, New York, Bryan Skilled Home Care said investments in technology have boosted caregiver engagement, real-time support and satisfaction—improving patient outcomes and operational efficiencies, while allowing for consistent and strategic growth of the organization.

“Our over 90% mobile app adoption rate is more than a statistic—it’s the foundation of our commitment to operational excellence and compassionate care,” said Bryan Madden, CEO of Bryan Skilled Home Care. “We achieved this by leaning into the challenges our caregivers face in the field and training our office staff to troubleshoot technology barriers in real time. This teamwork ensures the app is not just a tool, but a bridge to better care.”

The agency also achieves caregiver retention above 75% in a high-turnover industry. Caregivers highlight the app’s intuitive design, which simplifies scheduling, clocking in and out and completing care plans while reducing paperwork and providing real-time visibility.

Bryan Skilled Home Care said it aims to build a stronger future through technology and trust by using its mobile platform to streamline operations, empower caregivers and elevate care delivery. The agency plans to expand app usage to capture value-based metrics such as hospitalization avoidance and patient satisfaction, aligning with payer expectations and future reimbursement models.

To support these goals, the agency said it will continue leveraging HHAeXchange for clinical outcomes while relying on Montauk AI, a health care-focused analytics platform, for advanced forecasting and budgeting.

“HHAeXchange’s platform has been a valuable partner,” said Madden, “but what truly makes the difference is how our team embraced it together. By solving problems side-by-side with caregivers, we’ve built a stronger, more connected agency providing better care as we continue to grow our company.”