Axxess, Naveon Partnership Provides Homecare Industry With Serious Illness Education

DALLAS—Axxess clients can strengthen their communication and understanding among staff, patients and families through a new integration with Naveon.

Axxess and Naveon partnered to bring serious illness education modules to care-at-home organizations. The partnership is said to represent the shared commitment of providing innovative solutions and resources across the care-at-home continuum.

“Most care-at-home organizations’ staff have experienced difficult conversations with patients and families about options for care,” said Robin Van Sickle, vice president of channel partnerships at Axxess. “With Naveon, organizations can be assured that these difficult conversations are consistent across all staff and presented to patients and families with clearly defined options and expected outcomes to eliminate confusion, anxiety and fear about appropriate next steps in their care.” 

The partnership between Naveon and Axxess will support:

• Patients and families in understanding their illness and options for care.
• Care teams in learning a uniform vocabulary for difficult conversations.
• Organizations in addressing systemic challenges like augmenting existing skills of current staff, generating earlier referrals and improving staff productivity.

“In creating a custom solution for palliative care, Axxess demonstrates its commitment to serious illness care,” said Naveon founder Matthew Rachleff. “We are thrilled to be a patient and family education partner to support Axxess clients across home health, palliative care and hospice. Ensuring all patients and families are educated on key serious illness topics improves everyone’s experience and delivers a significant return on investment.”