Automated managed services solution from CareTouch

WESTMINSTER, Colo., April 19, 2013—CareTouch Communications, Inc. announced the launch of a new managed services program for home medical equipment (HME) providers who won the recent Medicare bid. The program is focused on enhancing revenues and profitability by utilizing the CareTouch360 platform to automate and simplify patient management from intake or setup through life of service.

CareTouch engages with patients on behalf of the HME during the adherence and maintenance phases of therapy. During adherence, or the first 90 days of therapy, the CareTouch managed services program engages with patients, monitors the adoption of PAP therapy, documents compliance and alerts the HME regarding any issues that require attention. The provider is able to manage by exception, by focusing only on the patients who need assistance which saves time and reduces costs. In the maintenance phase of therapy, CareTouch engages patients on resupply needs at the right time, and through the patient’s desired method of communication including IVR, live call, e-mail or Web.

“With a 47 percent cut in Medicare reimbursement, HMEs who won the Medicare bid are looking for ways to reduce costs and increase revenue,” said Matthew Dolph, vice president of CareTouch. “HMEs know that they must embrace best practices and maximize the use of technology in order to remain profitable, and the CareTouch managed services program does just that while meeting all of the Medicare requirements.”

Richard Webb, owner of Monitor Medical, said, “HMEs have to be smart when it comes to keeping costs in check, and managing patients’ therapy and resupply situations. The CareTouch solution allows HMEs to manage their patients at a very detailed level, without ever picking up the phone.”

The managed services program is available to HMEs at a low monthly fee, and supports HME’s with sleep adherence, sleep resupply, sleep re-pap, nebulizer, O2, and diabetic therapy programs. Custom encounters are also available to meet any specific HME need. 

CareTouch Communications is a leader in patient engagement, communication and management. The company delivers complete technology solutions to HME providers. The CareTouch360 platform is a device agnostic technology that helps patients achieve therapy compliance through regular, documented communication at established intervals. CareTouch is patient-focused and features an integrated live, multi-lingual call center, IVR and Web-based solutions focused on sleep and diabetic resupply, sleep adherence, oxygen equipment replenishment, nebulizer supply replenishment and manufacturing recall notification. Go online to www.caretouch.net.