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Author: Laurie Guest

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  • A Hall of Fame keynote speaker and author, Laurie Guest, CSP, CPAE, is an authority on customer service excellence. Laurie blends real-life examples and proven action steps for improvement. She is the author of two books and is writing a third on the topic of service fatigue. To learn more or connect with Laurie, visit laurieguest.com.

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    Bust Out of Service Fatigue With These 4 Steps