This year will be a challenging, but opportunity-filled year for the home medical equipment industry — let’s call it a “no-pain, no-gain” environment. The Internet will continue to affect the evolution of HME software into an essential component of the HME business profitability and productivity equation. Speed, security, affordability, redundancy, improved work flow and real-time access to information — all of these are the benefits of Internet-based HME software products and services. The biggest HME software innovations in 2003 will revolve around continued early adoption of Internet-based applications by forward-thinking HME organizations. As more businesses adopt HME software packages, they will become as de rigueur as computers, cell phones and DVD players are to the general population. Of course, there will be challenges to overcome...