Assisted Living Services Recognized for Quality for Third Year

CHESHIRE, Conn. (February 3, 2022)—Assisted Living Services, Inc. (ALS), a homecare agency serving the state of Connecticut, announced that it received the distinguished 2022 Best of Home Care –Leader in Experience Award from Home Care Pulse, a firm offering experience management for homecare. The Leader in Experience Award is the highest recognition awarded by Home Care Pulse and is given to select homecare businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, the family-owned and operated ALS is now recognized among the top 10% of homecare providers participating in the nationwide Home Care Pulse Experience Management Program.

This accomplishment demonstrates a long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of ALS’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, the company received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility and more. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the ALS management team set goals to reach the highest level of Experience possible.

“We consider this to be the People’s Choice Awards of the homecare industry in that it’s based on both customer and employee feedback,” said Mario D’Aquila, MBA, chief operating officer of ALS. “Not only does it indicate that we’re delivering exceptional care to our elderly clients, but also that we’re continually investing in our caregiver employees to enhance that experience. This means a lot to us and we are grateful for the ongoing support!”

The Best of Home Care—Leader in Experience Award highlights the top-performing homecare businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted homecare provider.

“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, president of Home Care Pulse. “When we see agencies like Assisted Living Services that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. The company has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”

Visit assistedlivingct.com for more information, and find the other winners here.