ACU-Serve, Tennr Announce Partnership

AKRON, Ohio—ACU-Serve, a provider of revenue cycle management solutions, and Tennr, the patient orchestration platform for specialty care, announced a partnership designed to make intelligent automation easier for post-acute providers to implement, operationalize and scale.

The partnership combines Tennr’s technology with ACU-Serve’s post-acute revenue cycle experience and trained operational teams, creating a managed approach that brings automation and human expertise together from referral through reimbursement.

Through the partnership, ACU-Serve will operate Tennr’s technology as part of the services it already provides, allowing clients to benefit from automation without having to build the technology infrastructure, staffing model or operational processes internally.

“Technology can create tremendous efficiency, but realizing its full value takes the right people and processes around it,” said Jim Knight, CEO of ACU-Serve. “By combining Tennr’s automation with ACU-Serve’s operational expertise, we can help providers scale more efficiently and, most importantly, move patients from referral to care faster.”

Tennr said its automation will manage high-volume, repeatable work, while ACU-Serve specialists step in when payer nuances, exceptions or judgment require experienced human intervention.

ACU-Serve will also support implementation, onboarding and ongoing client-facing operations. Simply put, Tennr powers the automation and ACU-Serve operationalizes it at scale.

“We’ve been seeing this bifurcation in the market where larger providers are leveraging Tennr to move leaps and bounds faster than their competition,” said Trey Holterman, co-founder and CEO of Tennr. “Jim and I knew if we could bring a centralized operational and staffing expertise of ACU-Serve with automated patient orchestration on Tennr, we could bring those same outcomes to smaller providers.” 

For providers, the combined approach is designed to create cleaner orders, reduce avoidable denials and rework, improve visibility into referral status and allow organizations to increase volume without proportional increases in headcount. It can also free internal teams to spend less time chasing paperwork and missing information and more time focused on patients and referring-provider relationships.

Tennr said customers that want to outsource the human operational capacity required alongside automation will also be able to leverage ACU-Serve’s expertise.

By bringing technology, people and process together in one model, ACU-Serve and Tennr said they aim to reduce the operational friction between referral and care while giving providers a more scalable path to growth.